Job description
Job Summary:
Life Services Member Engagement Specialist II is responsible to act as first point of contact for new Life Services/JobConnect members, and direct them through the intake process.
Essential Functions:
- Answer and route incoming telephone calls to proper personnel or initiate intake process for first-time callers
- Create and maintain new member electronic files
- Verify and complete intake process for each new member
- Provide timely and accurate documentation
- Actively participate in team meetings
- Maintain basic knowledge of department activities
- Build and strengthen member relationships by providing quality customer service
- Maintain communication with new members after Life Services/JobConnect events by confirming next steps and continuing the onboarding process
- Assist in maintenance of member database
- Perform data entry and basic analysis, including specialization in pulling specific reports as needed
- Assist in auditing member data to ensure accuracy
- Functions as Purchase Coordinator for department, handling vendor records and payments
- Manages all aspects of departmental Member Support requests
- Orders department supplies, including marketing materials as needed
- Provides Concur support and travel arrangements to team as needed
- Perform any other job duties as requested
Education and Experience:
- Associates degree in Business or related field or equivalent years of work experience is required
- Bachelor’s degree in Human Services, Business, or related field is preferred
- Minimum of two (2) years of experience in administrative support or customer service required
Competencies, Knowledge and Skills:
- Proficient with Microsoft Office, including Outlook, Word, Excel and PowerPoint
- Good written and verbal communication skills
- Ability to work independently and within a team environment
- Effective listening and critical thinking skills
- Time management skills
- Customer service oriented
- Experience engaging customers telephonically
- Effective problem-solving skills with attention to detail
- Strong interpersonal skills and high level of professionalism
- Skilled at multi-tasking
- Proficient in database management
- Experience within Microsoft Dynamics CRM preferred
- Experience within Clinical Care Advance (CCA) and Streamline preferred
Licensure and Certification:
- To help protect our employees, members, and the communities we serve from acquiring communicable diseases, full COVID-19 and Influenza vaccination is an essential requirement of this position.
CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have forty-five (45) days from their hire date to complete the required vaccination.
CareSource requires all employees to be fully vaccinated (two weeks removed from completion of a two-dose mRNA series or two weeks removed from a one dose vaccine) against the COVID-19 virus. Employees are required to disclose and provide proof of their vaccination status as a condition of continued employment. Candidates who accept an offer of employment must upload proof of vaccination prior to their start date. Failure to meet the vaccination requirement, including providing proof of vaccination prior to the start date, may result in rescission of an employment offer or termination of employment.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be reviewed by the CareSource Health & Wellness team.
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
Organization Level Competencies
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Leveraging Feedback
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Customer Orientation
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Valuing Differences
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Managing Work
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Earning Trust
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Quality Orientation
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Adaptability
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Influencing
-
Collaborating
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.
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