Job description
Job Summary:
The Manager, Service Center is responsible to guide Team Leaders and staff relative to daily operational issues.
Essential Functions:
- Ensure quantitative and qualitative objectives are used to meet performance objectives
- Manage staffing and scheduling functions
- Compile reports and departmental communications
- Participate in strategic planning and recommendation of action plans
- Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
- Lead/participate in strategic department/company projects
- Recommend process improvements
- Maintain positive relationship with internal and external customers
- Perform any other job duties as requested
Education and Experience:
- Bachelor Degree in business related field or equivalent years of experience required
- Minimum of three (3) years of previous management/leadership experience preferred
- Previous experience in an HMO environment or related industry preferred
Competencies, Knowledge and Skills:
- Proficient in Microsoft Word, Excel, and PowerPoint
- Knowledge of Medicaid
- Familiarity of healthcare field
- Strong management skills
- Strong collaboration and conflict resolution skill sets
- Proven leadership with the ability to build relationships, collaborate and influence at all levels
- Ability to work in a fast-past environment
- Attention to detail
- Ability to develop, prioritize and accomplish goals/time management
- Strong decision making and problem solving skills
- Exceptional written and verbal communication skills
- Ability to work independently and within a team environment
- Effective active listening and critical thinking skills
- Display a customer service, member-focused orientation
Licensure and Certification:
- None
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
Organization Level Competencies
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Coaching
-
Business Acumen
-
Creating an Inclusive Environment
-
Planning & Organizing
-
Managing Relationships
-
Work Standards
-
Facilitating Change
-
Influencing
-
Collaborating
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.
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