Overview

At Allied Universal®, we continue to build an inclusive, Be PhenomenalA culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Job Description

Allied Universal® is looking to hire a Monitoring Call Center Agent. The primary function is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full-time in-office role.

Available Shifts:

• Swingshift: 3pm-11pm

Starting pay: $16 per hour.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• High customer service acumen in a call center environment
• Can effectively communicate over the phone and email
• Basic level of monitoring customeras cameras and alarm systems remotely
• Effectively respond to event-driven alarms in a timely matter via telephone and/or email communication based on the clientas specific protocol
• Conduct virtual escorts daily as deemed timely by the contract specifications
• Conduct virtual patrols of the assigned clientas property
• Complete hourly call-ins
• Handling camera maintenance checks
• Handle site incidents
• Complete incident reports
• Complete event reports

QUALIFICATIONS:

• High School Diploma or Equivalent
• Experience in call center environment
• Experience troubleshooting through technology issues
• Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times
• Proficient in all Microsoft Office applications
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

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Closing

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North Americaas leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

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