What You Will Be Doing
The Division of Motor Vehicles is seeking a motivated, organized, innovative manager to join our team as a Office Manager II. We are looking for an applicant who is team oriented, organized, has great communication skills and management experience. Someone who can interpret statutes and regulations as they apply and can confidently manage, support and motivate mid-sized offices located across the state both in person and remotely to ensure compliance, consistency and public satisfaction.

Mission and Culture
The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• 
  Customer Service – a commitment to anticipating and effectively responding to the needs of diverse customers.
• Leadership – a commitment to demonstrating an outward mindset and empowering people to reach their potential.
• Innovation – a commitment to applying new technologies and ideas to advance the organization.
• Stewardship – a commitment to the responsible use of state resources.
• Trust – a commitment to open and honest communication and ethical behavior.
• Fun – a commitment to creating fun and passion in the workplace

B enefits of Joining Our Team
This position offers opportunities for career advancement within DMV, occasional travel within Alaska as well as participation is special projects. We offer the posibility of a flexible work schedule. Typical work hours are Monday - Friday 8 - 5:00 with an hour lunch.
DMV's diversity aids in developing communication, analyitics, statute and regulation familiarity and problem solving skills while getting the opportinity to help the great people in the State of Alaska

The Working Environment You Can Expect
This position is based in Fairbanks. The incumbent will plan, coordinate and directly manage the office manager I's who oversee the day to day operations of Fairbanks, Delta Junction, Tok, Juneau, Sitka, and Haines offices and their staff.

Who We Are Looking For
To be successful in the position, the ideal candidate will possess the following core competencies:

• Excellent Customer Service – Demonstrates their ability to exhibit exceptional customer service skills with both internal and external customers and the ablility to handle demanding, upset, or confused customers who were not satisfied with the level of service provided by others.
• Computer Knowledge – Demonstrated ability to use computers and common business software such as MS Office.
• Interpersonal Skills – Demonstrate strong interpersonal skills by creating and maintaining a professional work environment.
• Work Independently – Demonstrate independence by using strong decision-making skills and solving complex problems. Demonstrate ability to manage time efficiently in order to complete work in a timely manner and meet conflicting deadlines.
• Management – Ability and experience directing the work of others. Ability and experience auditing, correcting and reconciling the work of others. Demonstrate strong written and verbal communication skills. Possess knowledge of statutes, regulations or policies and how to interpret them.

If this sounds like your skill set, or one you would like to develop, please submit a cover letter and application/resume through Workplace Alaska. Because this position could be based in Anchorage, Fairbanks or Juneau please indicate which location your are interested in, by addressing it in your cover letter.

Minimum Qualifications

One year of experience supervising employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Office Manager 1 with the State of Alaska, or the equivalent elsewhere.
OR
Two years of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
OR
Two years of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

Background Check (CSS)
The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

If selected for an interview , the applicant must provide the following:
Two Professional References

SPECIAL NOTICES
In this position the incumbent will be required to work in the Fairbanks office and may require occasional travel to offices outside of this area.

Application Notice
You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Omission of any required documentation listed may result in an incomplete application.

Cover Letter
Applicants are required to attach a cover letter to be considered for this position. Applicants who do not attach a cover letter may not advance to the interview phase of this recruitment.
The cover letter should be a professionally formatted cover letter that describes how your education and experience positions you to be an ideal candidate for this position. The cover letter and applicant package will be used to determine which applicants advance to the interview phase of the recruitment and selection process

Supplemental Questions
This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple-choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.

Education
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience
If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.

Driver’s License Requirement
Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.

EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit the reset password page.

For specific information about this position, please contact the hiring manager at the following:

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.

See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information