Job description

TO BE CONSIDERED FOR THIS POSITION, AN ONLINE APPLICATION MUST BE SUBMITTED BY VISITING WWW.SBCOUNTYJOBS.COM

We are accepting applications to fill one full-time Network & Communications Manager vacancy within the General Services – Information & Communications Technology Division. The vacancy is primarily located in Santa Barbara, with an opportunity to discuss long-term hybrid telework schedule after initial training and contingent upon the needs of the department.

This is an excellent opportunity to take the next step in your career and lead a critical operation while doing meaningful work that has a direct impact on the local community.

THE DEPARTMENT: The General Services Department provides support services to other County Departments which include financial services; information and communications technology; purchasing; mail services and surplus property; real property services; vehicle operations; capital improvements; and facilities/maintenance. This position resides in the department’s Information & Communications Division and will move to the new standalone Information Technology Department as of July 1, 2023.

Santa Barbara County Operational Area

The Network & Communications Manager may need to travel between North and South County work sites and oversee the planning, design and construction of major complex public safety radio and microwave communications systems among the Santa Barbara Operational Area entities which includes: Buellton, Carpinteria, Goleta, Guadalupe, Lake Cachuma, Lompoc, Los Olivos, Santa Barbara, Santa Maria, Santa Ynez, and Solvang.

THE POSITION: The County of Santa Barbara General Services – Information & Communications Technology Division is seeking a highly motivated Network & Communications Manager. The position is a Program/Business Leader – General job classification in the management series of the civil service system and will report directly to the County’s Deputy Chief Information Officer. The Network & Communications Manager will be responsible for a wide variety of job duties and will manage the Network Infrastructure Supervisor and Radio/Comms Supervisor.

Under general direction, directs, manages, supervises, and coordinates enterprise network and communications activities, operations, and systems for the County. These duties include both management of data and voice networks, radio communications, AV technologies, and physical network and communications architecture, and for ensuring secure and reliable network and communication services.

County leaders are expected to uphold the values of accountability, customer-focus, and efficiency. Incumbents lead assigned staff, and model behaviors that exemplify quality customer service; provide effective and ethical leadership; creatively and strategically plan, develop, and implement programs that use human and financial resources to achieve results; are accountable for strategy and goal formation consistent with the County's mission and key business objectives; engage stakeholders; communicate and collaborate effectively at multiple levels; develop employees; analyze issues and data; and efficiently use public resources.

The work schedule for this position will depend upon the needs of the Department, which may include working weekends, holidays, after-hours, or on-call. For work-related issues, this individual may need to travel throughout the County regardless of the assigned location.

The Ideal Candidate:

· An inspirational leader and positive change agent with a passion for public service, and commitment to deliver high quality technology services and projects for Santa Barbara County government and its residents

· A results-oriented, organizationally astute manager who builds trust, fosters accountability and has a proven track record of managing complex state-of-the-art systems while building collaborative partnerships to deliver projects

· A collaborative and strategic leader who actively seeks operations best practices and scans the environment for emerging trends and identifies the best use of technology to support the business needs of customer agencies.

· A strong manager and coach, open and approachable, with experience in building and motivating professional, accountable, highly trained and agile teams.

· A customer-focused manager who has successfully led a 24/7 operation while achieving excellent customer satisfaction ratings.

· A quick study of internal and external issues who includes different perspectives in crafting solutions.

· A lifelong learner and process improvement practitioner.

· A dedicated individual with a strong background in Radio Frequency (RF) Theory and application, as well as Transport (Microwave and Simulcast).

· An experienced team member with a moderate background in Telephony, Audio Video, Information Technology (IT), Networking, and Electronics.

· A strong background in financial budgeting and planning will be useful in this role.

· Demonstrated experience as a senior level technician supporting other technicians

· Demonstrated working knowledge of Public Safety Wireless Communications radio operations and engineering management to include public safety trunked radio systems

· Experience managing large scale projects with radio communication and/or physical networks at multiple sites (10 or more).

· Knowledge of FCC, FAA, OSHA, and other federal, state, and local rules and regulations that govern the management of communication systems and personnel

· Possess a calm demeanor under all circumstances with the ability to handle high stress situations, thrives under pressure and the ability to adapt to change

· Proficient Microsoft Office skills with demonstrated experience using the software (i.e. Word, Excel, Outlook, PowerPoint, Teams).

· Membership in APCO (Association of Public Safety Communications Officials – International) or other trade organizations

EXAMPLES OF DUTIES

1. Develops, recommends, and implements approved goals, objectives, policies, and procedures for the enterprise network and communications infrastructure of the County; interacts with and makes recommendations to County policy makers, including the CEO and/or the Board of Supervisors.

2. Contributes to the creation and implementation of department operational and strategic plans; establishes schedules, methods, and performance standards for assigned operations; ensures unit goals, objectives and priorities are in line with operational and strategic plans.

3. Directly or through supervisory staff selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures as needed.

4. Manages data and voice networks, radio communications, and AV technologies; manages the physical network and communications architecture; ensures secure, reliable, and resilient network and communication services for the County, including recoverability of the County’s voice and data networks, radio systems, access control systems, and audio/video systems.

5. Researches, recommends, and implements strategies regarding the design, implementation, support, and enhancement of network and telecommunication infrastructure and related systems.

6. Identifies materials, equipment, and infrastructure required to accomplish assigned projects and objectives; prepares various analytical and statistical reports on operations, activities, and justifications for staff, supplies, equipment, services, and system improvements.

7. Participates in budget preparation and administration; prepares cost estimates for budget recommendations; monitors and controls expenditures.

8. Negotiates and manages various enterprise network and communications service agreements.

9. Ensures that the County's information technology disaster recovery and COOP plans associated with voice and data networks, access controls and radio systems are effective and current.

10. Evaluates and prepares recommendations on requests for systems development and equipment; designs and implements countywide customer service-oriented solutions and initiatives; investigates network and communication complaints and recommends corrective actions as necessary.

11. Builds and maintains positive working relationships with co-workers and other County staff.

12. Performs related duties as assigned

EMPLOYMENT STANDARDS

The core competencies listed HEREand the ability to demonstrate these competencies consistent with the position's level in the leadership series and the specific work assignment AND

1. Seven years of progressively responsible experience working in the areas of network infrastructure operations (voice & data) and/or radio communications, that include three years of experience leading and supporting technical teams; OR,

2. A combination of training, education, and /or experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Requirements: Possession of a valid California Class C Driver’s License may be required at the time of appointment.

Knowledge of:

• Principles and practices of management and organization, including planning, organizational design, contract management, budget preparation and administration, and project management.
• Principles and practices of supervision, discipline, leadership, mentoring, and training.
• Applicable federal, state, and local laws, codes, and regulations, and how they impact existing enterprise networks, work processes, and communications systems (including voice, data, and radio technologies).
• Enterprise networks and communications systems and standards, including quality assurance and control, data and network security, and disaster recovery and contingency planning.
• Principles and practices to analyze network activity and network problems, and to discover, repair and/or prevent system errors.
• Principles and practices of research, evaluation, and strategy development to improve availability and performance of County networks and communications systems.
• Systems enhancement and design Including research, implementation, testing, and training.
• Principles and practices of contract management.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment.
• English usage, spelling, grammar, and punctuation.

Ability to:

• Select, supervise, train, and evaluate assigned staff, and investigate and resolve disciplinary issues.
• Work independently, prioritize work, coordinate the activities of others, manage multiple initiatives, delegate effectively, and establish work guidelines.
• Develop, monitor, and interpret budgets and other financial documents.
• Establish, monitor, and control projects and schedules to meet goals, objectives, and critical deadlines.
• Manage resources of a unit within budget and policy parameters.
• Establish and maintain cooperative, effective working relationships with a variety of County staff, vendors, and others.
• Communicate clearly and concisely, both verbally and in writing, to technical and non-technical audiences.
• Interpret and apply applicable federal, state, and local laws, codes, and regulations.
• Research, analyze, and recommend appropriate network and communications trends, enhancements, and innovations.
• Gather and analyze data, develop solutions, project consequences, and evaluate results.
• Apply customer service skills, including the identification of customer needs, and follow up to ensure customer commitments have been met.
• Interpret and summarize a variety of data and information, and prepare various documents and reports.
• Exercise discretion and maintain confidentiality of information.

Desirable Qualifications:

· Degree in computer science, network administration, network security or closely-related degree.

· Possession of licenses and/or certifications related to the position.

SUPPLEMENTAL INFORMATION

APPLICATION & SELECTION PROCESS:

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
• Supplemental Questionnaire Ranking: Candidate responses to the scored examination supplemental questions will be evaluated and scored for those who meet the employment standards. Candidates’ final score and rank on the eligibility list will be determined by the responses to these questions. This process may be eliminated if there are fewer than 11 qualified candidates.

Applicants must receive a percentage score of at least 70 on the Supplemental Questionnaire Ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

BACKGROUND INVESTIGATION: Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment.

The following process will be used as part of the background investigation process after the candidate is extended a conditional offer of employment:

• Personal History Questionnaire (PHQ): The selected individual will receive a notice regarding completion of a Personal History Questionnaire (PHQ). Failure to submit a PHQ by the deadline will result in disqualification from the hiring process.
• Background Investigation: The selected individual will be required to complete a Personal History Statement (PHS) and undergo an extensive background investigation that includes an evaluation of references, prior employment, drug history, residence history, and neighborhood check. This process may take 4-6 weeks.
• Live Scan: Electronic fingerprint scanning that is certified by the State Department of Justice.

Appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.

BENEFITS:

· Vacation: 12 to 25 days per year depending on length of public sector employment

· Holidays: 12 days per year

· Sick Leave: 12 days per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.

· Life Insurance: $20,000 Term Life

· Retirement: The County offers a Defined Benefit Plan and voluntary participation in 457 Deferred Compensation Plan. The County contributes 0.24% of base salary to 401(a) Deferred Compensation Plan.

· Health Plan: Choice of medical, dental and vision plans. County contributes toward the employee’s premium

· Onsite Employee Health Clinics in Santa Barbara and Santa Maria: Provides ongoing and episodic services to eligible employees and their dependents over the age of 5.

For information on benefits click here. In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards an advanced vacation accrual rate

Disaster Service Worker: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

COVID-19 Vaccination Verification and Testing: This position may be subject to State Health Officer Orders (SHOOs) or County policy regarding vaccine verification and/or testing. Please contact the hiring department for more information.

Statement of Commitment
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County’s mission and to embody a culture of “One County, One Future.” Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION & SUPPLEMENTAL QUESTIONNAIRE DEADLINE: 01/13/23 at 4:59 PM PST. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

Job Type: Full-time

Pay: $104,714.98 - $128,879.66 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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