Position Summary: The Network Install Technician is dependable and hardworking. This position is perfect for someone who can learn quickly, and has a desire to learn more about technology, to work in a fast paced environment where every day is different, and to provide World Class Customer Service!

The Network Install Technician will be responsible for performing a variety of duties related to networking supported manufacturers equipment upon delivery, break-fix of equipment, and resolving networking break-fix calls. Additionally, they will be expected to provide onsite training when necessary.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Attend and pass basic training with each manufacturer supported in the region.
• Keep and maintain own car, stock-parts, supplies, and tools.
• Complete work orders/service log and service checklist upon a completion of service and networking calls.
• Install equipment and accessories at the locations designated by the customer.
• Network the printer or copier to customer's network. Including loading print drivers, changing appropriate default settings, and set up scan to email and folder.
• Troubleshoot networking issues that may arise and pertain to the imaging equipment.
• Set up account tracking upon customer request.
• Close service and networking calls in a timely fashion.
• Update IT Glue with any pertinent information for the customer specific to locations, network information and passwords.
• Communicate with the software team when applicable to an install, including reporting the IP address and verifying the machine is on the network.
• Ability to train customers on site on how to use the machine in its entirety.
• Maintain timely response times.
• Maintain a clean, organized, and safe work environment daily.
• Other related duties as assigned.

Qualifications/Requirements:

• Valid driver's license with an acceptable driving record.
• Good mechanical aptitude.
• Great organizational skills with attention to detail.
• Ability to effectively perform duties with minimal supervision.
• Ability to perform under pressure and achieve deadlines and results.
• Good customer service skills dealing with internal and external customers.
• Basic computer and smart phone skills.
• Extensive working knowledge of PC's, network hardware, operating systems, software, and network communication protocols including TCP/IP.
• Strong analytical and time management skills
• Team-orientated individual.

Education/Experience:

• High School Diploma/GED.
• Basic computer and smart phone skills.
• Previous office equipment repair experience a plus.
• Basic networking experience preferred.

Supervisory Responsibilities:

This job does not have supervisory responsibilities

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to stand/sit for extended periods of time.
• Constant bending and lifting required.
• Must be able to lift 50lbs.
• Frequently required to use hands to handle objects, tools, or controls.
• The noise level in the work environment is usually moderate.
• Interaction with internal and external customers on a regular basis.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable..

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.