Visionary Integration Professionals (VIP) provides industry-leading management consulting, system integration, and technology deployment solutions. VIP helps its clients strengthen mission outcomes by combining deep industry specialization, agility to adapt as needed, and an unwavering commitment to client satisfaction. VIP brings expertise in how to deploy systems that align people, processes, and technology to accelerate strategic change and to deliver business results in partnership with its clients. Since 1996, VIP has worked with over 1,200 public sector and commercial clients. For more information, visit https://trustvip.com. Join VIP: A strategic approach to accelerate your career!

We are seeking a Monitoring Engineer for an opportunity with our client. This is a remote opportunity.

Role and Responsibilities

Technical Direction

• Quickly learn and maintain functional knowledge of evolving industry technologies, concepts, and trends
• Solid understanding of large-scale applications, network architectures, monitoring, and fault management
• Provide technical guidance and assistance to internal customers and other ISD staff
• Recommend, develop, and maintain standard operating procedures for supported systems
• Create, review, and modify diagrams, schematics and other technical documents and templates
• Establish technical direction, develop, and initiate activities and assignments, organize and coordinate plans and efforts
• Conduct engineering and technical research and make recommendations on proposed solutions; anticipates and adjusts for potential problems

2. Engineering Support

• Participate in technology research, deployment, and configuration of new and modified systems for on-premises and in the cloud
• Uses rigorous logic and methods to investigate and diagnose system and product defects, and collaborate with internal technical teams and vendors for resolution
• Recommend design modifications to maximize availability and performance
• Ensure security and integrity of system and product solutions
• Complete work according to standard engineering principles and practices
• Ensure compliance with applicable standards for information security
• Train, guide, and mentor less experienced staff

3. Design Solutions

• Oversee the design and implementation of system and product solutions
• Review and interpret system and product requirements. Analyze system requirement documents and other data to evaluate feasibility
• Consult with engineers and other ISD staff to implement standard operating procedures and provide technical expertise and direction
• Document new system components and monitoring requirements to existing components
• Coordinate with other ISD and business unit staff regarding implementation and modification of system and product solutions
• Analyzes and make recommendations regarding performance, scalability, and availability metrics

4 Analysis and Research

• Investigate operational or business problems and propose solutions
• Ensure compliance with Company ISD standards and best practices
• Solve business problems by defining the problem, interviewing stakeholders, identifying, and evaluating alternatives, and presenting the findings
• Present complete and organized documentation of processes, systems, and data
• Identify and analyze opportunities for new monitoring technology and stay abreast of the latest monitoring technology and trends.

5. Communication

• Presents consistent, concise, relevant, reliable, and timely information to all appropriate internal and external audiences/stakeholders through a variety of media
• Ensures accuracy of information and coordinates between support and development teams to ensure effective delivery of monitoring services to the end-user
• Supporting the service support and service delivery goals for operational performance of the monitoring systems including:
  • Deployment of new products and services
  • Management of false positives and negatives
  • Configuration, release, and change management
  • Implementation of core applications supporting monitoring service support
• Other duties as assigned

Qualifications and Education Requirements

• 2-5 years Network Monitoring experience Cisco Routing and switching, Bluecoat proxy, F5 Loadbalancers, Infoblox, Genesys Voice equipment
• Worked with Cisco network devices (e.g., Cisco ACI)
• Strong experience with LogicMonitor Monitoring tools such as Network Performance, Network Configuration Manager, Netflow and Spectrum .
• Strong experience with configuration of Netflow, sFLow.
• Experience monitoring in Azure environment
• SNMPv3, v2c configuration and trap expertise
• TCP and other network protocols (BGP routing and other routing protocols) knowledge
• Scripting knowledge such as javascript, powershell, linux/unix shell scripting, python

Preferred Skills

• Application monitoring experience in synthetic user monitoring, web service/api monitoring
• Keysight IXIa Packet Broker Configuration and management
• Server OS knowledge and experience

The compensation for this position is $50.00 to $75.00 per hour depending on experience and qualifications. This position is eligible for a benefits package including; medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage and basic life insurance.

• On-call support required