Network Support Technician
Full Time
Fort Buchanan, PR 00934
Posted
Job description
Overview:
Supports the Fort Buchanan Network Enterprise Center with Command, Control, Communications, Computers, and Information Management (C4IM) Services for customers located at Fort Buchanan, Puerto Rico.
Responsibilities:
- Be telephonically available to the Government representative from 0700 thru 1600, Monday through Friday, excluding Federal holidays
- Be available to be at a specified work location within 30 minutes during normal duty hours and within two hours after duty hours
- Manages connectivity of computer and network systems to ensure the stable operation of the Government’s IT assets
- Install, configure, monitor, maintain, and optimize all new and existing network hardware, software, and communication links
- Ensures the stability and integrity of in-house voice, data, and video, network services
- Troubleshoots network performance issues, as well as analyze network traffic to provide capacity-planning solutions
- Provide technical support to Desktop Support personnel in performing troubleshooting;
- Draft drawings and engineering lists of materials (LOM) to support system upgrades, new installations, integration of existing assets, and proposed requirements
- Maintain updated network topology drawings, and ensure drawings are accessible on a network share drive
- Implement network management software for monitoring network traffic to detect and respond to latency or connectivity issues
- Perform testing to detect any vulnerabilities or weakness in the network
- Configure and integrate VoIP phones with computer workstations in a multi-VLAN environment to maximize network drops
- Install Operating System (OS), and firmware upgrades as required to maintain data switches STIG compliant
- Maintain record of installed upgrades on NEC network share drive for audit purposes
- Perform network data switch configuration backups
- Provide technical installation and maintenance to manage the O&M-related infrastructure for telecommunications closets
- Provide Joint Regional Security Stack (JRSS)/Top Level Architecture (TLA) EoIP support
- Provide engineering solutions and support to the LWN/Army DoDIN and Joint Information Environment (JIE) architecture and Unified Communications (UC) efforts
- Provide planning, design, development, engineering, integration, technical and operational support and troubleshooting to the Northeast Regional Network Enterprise Center (RNEC)
- Participate in special projects as required
- Provide VPN and IPSEC support and integration
- Minimum Education: Associates Degree or 4 years’ Information Systems experience
- Minimum Experience: 3 years’ network and/or systems engineering/administration
- DoD 8570 Baseline Certification: Security+
- Experience with layer 2 and 3 data switches including those in the Joint Regional Security Stack (JRSS) construct
- Proficient on the latest Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) for switches and servers
- Proficient in the configuration of 802.1x authentication protocols
- Familiar with the Joint Management Network (JMN) interface tool
- Proficient on IP data networking equipment in a DoD network such as, (Cisco, Juniper, and Brocade)
- Proficient in the use of SSH clients such as PuTTY and SecureCRT
- Have operational and implementation expertise in these technologies: IPv4/IPv6, VLAN, VRF/VPN, MPLS, Routing Protocols (such as BGP, OSPF), QoS, NAC/NAP 802.1x, and VoIP
- Experience supporting or assigned to the DoD and /or U.S. Army Network Enterprise Technology Command.
- Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
- Cisco Certified Network Associate (CCNA)
- Security Clearance: Secret
- By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.
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