Job description

Job Title: Hotel Front Desk Agent

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Knowledge, Skills & Abilities

• Exceptional interpersonal skills which positively benefit interaction with internal and external clientele.
• Ability to exercise good judgment and self-control.
• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
• Must be detail oriented, able to plan, prioritize, and meet deadlines in a fast-paced environment.
• Demonstrated ability to operate safely in the workplace
• Ability to work autonomously and understand when a superior should be involved in decision making.
• Reliable, including good time-keeping skills on the job.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor

Qualifications

• High school diploma or educational equivalent.
• Access to reliable transportation.
• Able to understand and communicate well in English

• Ability to successfully pass a background check and other pre-employment screening (as applicable for your role)

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location

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