Job description

JOB DESCRIPTION

EXPECTATION FOR ALL EMPLOYEES:

Support the mission, vision, and values of United Way of Delaware (UWDE). When appropriate, participate in various after hours and weekend activities that benefit UWDE and the community. Due to UWDE’s leadership role in Delaware, it is the expectation that all UWDE staff will be fully engaged in community meetings, events, and activities.

POSITION SUMMARY:

The Office Assistant’s duties and responsibilities include providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks including, but not limited to, organization, communication, event planning and other diverse projects. The Office Assistant is responsible for confidential and time sensitive material. Should be familiar with a variety of office concepts, practices, and procedures.

Ability to effectively communicate via phone and email ensuring that all Office Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Expected to make informed decisions based on experience, sound judgment and leadership guidance as needed. A degree of creativity and latitude is expected when planning and accomplishing daily and long-term goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer and direct phone calls
• Organize and schedule appointments, meetings, and special events
• Maintain contact lists
• Produce and distribute correspondence, memos, letters, forms, and other documents
• Assist in the preparation of regularly scheduled reports
• Cover the reception desk and provide general support to visitors
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Contribute to team efforts by accomplishing related results as needed
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Handle sensitive information in a confidential manner
• Assist with organizational events including, but not limited to, name tags, registration, on-site coordination
• Take accurate meeting minutes
• Reply to email, telephone, or face-to-face inquiries
• Resolve administrative problems
• Receive, sort, and distribute the mail
• Other duties as assigned

PHYSICAL/ENVIRONMENTAL

• Statewide travel (use of personal vehicle, valid driver’s license, and proof of insurance) is required.
• Environmental conditions include the ability to work indoors and outdoors year-round.
• Ability to stand, walk, bend, reach, and sit for extended (8 hours or more) periods of time.
• Ability to lift minimally 25lb objects and move from one place to another.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

QUALIFICATIONS/ SKILLS AND KNOWLEDGE REQUIREMENTS:
Education Requirements:

• High school diploma or equivalent; college degree preferred.

Experience Requirements:

• Management/Supervisory (if applicable).
• Significant experience liaising with volunteer leadership and managing multiple volunteers and events.
• Excellent communication skills; able to communicate effectively and articulate in writing and orally; ability to keep his/her composure with the public and co-workers in everyday, stressful situations. Written and interpersonal communication skills; strong organizational and project management skills; a passion for results. Detail-oriented.
• Highly proficient computer skills – including, Microsoft Office Suite programs, internet navigation, CRM and database management.
• Excellent time management skills and ability to multi-task and prioritize work.
• Excellent written and verbal communication skills.

Core Competency Requirements:

• Mission-Focused – Top priority is to create real social change that leads to better lives and healthier communities.
• Relationship-Oriented – Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator – Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven – Our staff is dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward – Is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

UNITED WAY OF DELAWARE CORE VALUES STATEMENT

As a member of the United Way of Delaware team, we expect that you and every employee will live up to our Core Values and that you will model these behaviors inside and outside UWDE.

“WOW” Customers

There are thousands of nonprofits organizations, so we must innovate and find ways to stand out. We believe that our people define us and that our expert, caring colleagues enabled by new ideas and insights can be our differentiator.

This mission is an inclusive one – no matter where you sit in the organization, you interact with and support customers. Let’s work together to make sure those we do business with have the best possible experience.

Grow and Learn

We’ll work together to better understand what our customers want and need – continuously evaluating everything from our strategies to our processes – and make UWDE more appealing and relevant to our donors, partners and stakeholders. To achieve this is an ever-changing environment, we need colleagues who are continuous learners and are change resilient.

Collectively Drive Change

Change is inevitable and constant. Our ability to deliver meaningful results is critical as we move forward in our journey. Together, we can work smarter, leveraging the insights provided by data to learn more about our customers and community to empower our colleagues to make better, faster decisions.

This mindset will help us to work differently and approach our work in a more agile fashion – aiming to deliver value more quickly versus traditional efforts to be tactical and task oriented.

Mission-Driven

Diversity, inclusion and belonging will always be a priority knowing that our difference makes us that much stronger. We want this to be a place where you feel proud and happy, and know your ideas are welcomed and valued. Together, we’ll learn and embrace new skill sets and perspectives to help take us forward.

In working together and in support of one another, we will work to create an environment where we’re attracting and retaining the very best talent to drive employee engagement, customer commitment and financial success.

Relationship-Oriented

At the heart of our work lies the community. Our genuine and authentic colleagues leverage their passion and skills set to create lifelong relationships to drive social change. This means we have to operate with a shared vision internally (no silos and division) and create and influence a shared community vision.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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