The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

This position does not supervise others.

The Position and Job Summary

Reception/Clerical

• Provides office and clerical support. Duties may include providing assistance and support in reception, units and/or departments
• Responds to heavy volume of phone calls, transferring calls to appropriate staff, answers general questions. Greets consumers, families, and other visitors. Checks in andf verifies appointments and ensures consumers and visitors connect with appropriate staff.
• Schedules appointments with consumers, related parties or internal staff.
• Reserves rooms for meetings and conferences; maintains department calendars for staff.
• Performs a variety of clerical and support tasks, including filing, scanning, copying, preparing written correspondence, and communicating with consumers, families and service providers and other agencies.
• Types, inputs and maintains documents, consumer information and/or related data into computer databases, software, tracking systems/tools, etc.
• Prepares reports/documents by collecting and collating information. Sets up and maintains paper and/or electronic filing systems.
• Maintains, stocks and inventories supplies, as assigned.
• Performs other related duties as required.

Mailroom, Scanning and Filing

• Processes incoming and outgoing USPS, UPS, FedEx, interoffice, faxes, documents, etc.
• Runs outgoing mail through postage machine; package materials for shipping.
• Services and maintains office equipment (paper jams, toner replacement, etc.).
• Copies, files, retrieves and/or scans documents. May research files on the computer.
• Maintains files through purging/archiving documents and ensuring that documents are filed appropriately.
• Makes copies and packets, distributes documents and prepares materials for mailing.
• Coordinate boxes for off-site storage, as applicable.
• Performs other related duties as required and assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or equivalent combination of education and experience required.
• Two (2) years related experience required working in an office environment or related experience.

KNOWLEDGE and/or SKILLS

• Microsoft Office and related applications.
• Knowledge of general office functions and customer service skills.
• Ability to operate a computer and enter data accurately.

LANGUAGE SKILLS

• Bilingual English/Spanish may be required, based on duties.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 13 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Consumer Services Managers have the opportunity to work with the senior-leadership team and acquire new leadership skills.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

COVID-19 Job Requirements

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for an exemption from the COVID-19 vaccination requirement.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.