The Office Manager is responsible for overseeing the daily operations of an office and its various departments. The office manager duties include communicating with department heads, relaying important information or policy changes from upper management and implementing incentives to enhance employee productivity. Office Managers may be the first point of contact for internal and external parties for your office, which may impact some customer service and communication elements of their job duties.

RESPONSIBILITIES AND DUTIES :

• Answer phone calls and greet visitors – direct to appropriate parties or take messages.

• Maintain Admissions Control log, distribute admissions leads properly, verify online lead data and enter prospect information into company’s system.

• Ensure all information is ready for New Student Orientation, including mailing orientation letters,

• Orientation packets, sign in sheets and name tags.

• Monitor and enter student attendance in CVU and communicate with the Regional Office Manager and/ or Lead Instructor any attendance issues or problems.

• Receive all payments, application fees and financial aid checks, provide receipts, data enter payments Enter grades and gather necessary modular documentation.

• Post graduates and close student files upon graduation, course completion and/or termination.

• Document all student status changes including leaves of absence and exits.

• Prepare financial, enrollment, and other various reports at a timely manner.

• Place orders for stationary, envelopes, business cards and other supplies.

• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required.

• Report office progress to senior management and working with them to improve office operations and procedures.

• Oversee the work of all office employees to ensure they work productively and meet deadlines and company standards.

• Other administrative tasks as deemed necessary.

KNOWLEDGE/ SKILLS/ ABILITIES :

• Ability to work well independently as well as within a team environment.

• Exceptional verbal and written communication skills as well as active listening.

• Ability to provide excellent customer and personal services.

• Proficient with basic office equipment, computers and computer applications including Microsoft Office Suite.

• Must possess strong time management skills and ability to work well under pressure.

• Able to multitask, prioritize, show extreme resourcefulness and problem solving skills.

• Must be able to lift and move objects weighing up to 25 pounds.

• Attention to detail to ensure tasks are completed thoroughly and correctly

EDUCATION/ MINIMUM QUALIFICATIONS:

• Associate Degree/equivalent experience required, Bachelor Degree preferred

• 3-5 years of experience in an office environment.

WORKING / PHYSICAL CONDITIONS:

• Extensive use of office equipment including personal computer, multi-line phone system, copier, printer & facsimile.

• Regular interaction with guests including applicants, current & potential students, potential employers & staff.

• Travel required (0-25%)

• May be required to work late and occasional weekends to support business needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand; walk; sit for extended periods of time; and have sufficient hand, arm and finger dexterity to operate a phone, computer keyboard and other office equipment.

NOTE: This job description is not intended to be all-inclusive and the employee may be required to perform other duties as assigned by their Manager, in order to meet business demands. This is not an employment contract, implied or otherwise and employment with Dorsey College is “at-will”.