As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Hires, trains and manages clinic supervisors. Ensures that all aspects of clerical and clinical functions, appointment scheduling, and patient flow are well managed.
• Manages the day to day operations as it pertains to supervisors
• Establishes strong and collaborative relationships with the physicians and providers
• Manages and maintains Utilization Management expectations
• Meets regularly with physicians to review organizational metrics and individual performance to metrics
• Prepares and reviews organizational reports
• Develops, in collaboration with physician leadership, action plans to address outlier performance
• Manages and maintains patient demand
• Collaborates with physician management for the site. Promotes excellent customer service.
• Conducts personnel performance reviews and counseling per company guidelines.
• Maintains an awareness of changes in policies, procedures and protocol.
• Maintains a high level of professionalism at all times and promote the importance of customer service.
• Handles patient complaints only after the subordinate has made efforts to resolve the concern
• Comply with office confidentiality, safety, infection control and exposure control policies.
• Ensure that clinics are kept clean, organized and safe.
• Demonstrate effective communication skills by conveying necessary information.
• Display a professional attitude through performance, appearance and demeanor.
• Dress in a neat clean and appropriate manner per the office dress code.
• Performs other duties as directed by management.
• Works with Director of Medical Group Operations\ to develop strategic marketing plan to increase membership.
• Responsible for overall co-ordination & leadership of clinics.

Supervisory Responsibilities
Manages subordinate supervisors and managers. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

The pay range for this position at commencement of employment is expected to be between$/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Bachelor's degree preferred, RN preferred, must have four years of related experience in a medical office or clinic. Two years of experience in a supervisory or office site manager capacity required.

Language Skills:
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest and percentages.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Working knowledge of basic office programs and internet as related to medical office needs (ex: insurance authorizations).

Other Skills and Abilities:
Able to perform tasks with minimal supervision. Possess strong written and verbal skills. Must display a high level of flexibility and attention to detail. Able to diagnose and analyze problems and propose solutions.

Other Qualifications:
Must be presentable, able to maintain a professional and courteous attitude when dealing with physician offices, insurance companies and co-workers; able to communicate effectively with co-workers and supervisors; handle all types of pressure and deadlines; professionally organize own work, requiring minimal supervision; and provide own transportation.