University of Colorado | Anschutz Medical Campus

College of Nursing

Official Title: Office Manager I

Working Title: Office Manager

Position Location: Sheridan Health Services

Position #00601330 – Requisition #27017

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The College of Nursing has an opening for full-time Office Manager position within its federally qualified community health center, Sheridan Health Services (SHS), located in southwest Denver, CO (zip code: 80236).

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

Nature of Work:

The University of Colorado, College of Nursing, is seeking a Bilingual Office Manager for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services (SHS), in Denver, CO. This position will primarily provide front desk coverage at the community clinic within behavioral health and psychiatric nursing services but may provide coverage on an as-needed basis within other programs.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare; and is a collaborative effort between the College of Nursing and the Sheridan School District. There are now 52 employees at two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver and Jefferson counties. A Youth Health Clinic is located in the Sheridan School District Administration building. The Family Health Clinic is located in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify at Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance abuse treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach where nursing students provide community outreach, health education, and home visitation services. https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

Supervision Received:

Work is performed under the direct supervision of the Clinic Operations Manager.

Supervision Exercised:

Front Desk Staff and student workers.

Examples of Work Performed:

• Supervises, assists, supports, and directs front office as necessary to fulfill all task and responsibilities in a timely and professional manner.
• Serves as main point of contact for medical record department and ensures administrative compliance with laws, rules, regulations, standards, state licensing/credentialing, etc.
• Manages onboarding process for students and staff to include completion of checklists, adding to listservs, telephone tree, organization chart, and birthday lists.
• Manages and organizes all policies and procedures.
• Manages phone system to ensure calls are answered and responded to promptly.
• Administers patient satisfaction surveys.
• Tracks and manages operational metrics to include PCMH.
• Manages social media platforms and updates websites.
• Conducts outreach to expand and sustain partnerships.
• Supervises, coaches, and mentors staff by developing performance plans, conducting performance reviews, and completing performance evaluations, and resolves patient/staff complaints/grievances.
• Works with Clinical Operations Manager to ensure clinic readiness for regulatory visits.
• Administer meeting minutes and calendar for leadership team.
• Monitor patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
• Maintains all appropriate documentation; generates reports as required.
• Orders all office supplies and office equipment necessary for the efficient operation of the clinic.
• Manages customer service relations; demonstrates positive customer services and ensures front office staff excel at interpersonal communication.
• Provides assistance and coverage for front office staff, as needed.
• Purchases food and supplies for all staff meetings and events and takes minutes.
• Performs other duties as assigned.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Minimum Qualifications:

• Four (4) years’ experience in a healthcare setting, with one year of experience as a work lead and/or supervisor.

Substitution: College or university course work, appropriate to the work assignment, may substitute on a year for year basis for the general experience, but not for the one year of experience as a work lead and/or supervisor.

Conditions of Employment:

• Must be willing and able to work in normal patient care environment with some exposure to biological hazards and infectious diseases.
• Must be willing and able to pass a sex offender background check.

Preferred Qualifications:

• Experience using an electronic health record system.
• Certificate in advanced training for MS Office applications and/or Adobe Acrobat.
• Experience with payment collection and/or billing in a clinical environment.
• Experience utilizing bilingual skills (Spanish/English) at a conversation level in a clinical setting.

Competencies:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with all employees throughout the workplace.
• Outstanding customer service skills.
• High level of attention to detail and accuracy.
• Computer competency with basic Microsoft Office programs.
• Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry).
• Ensure patient privacy and confidentiality within regulatory guidelines including but not limited to HIPAA and 42 CFR part2.
• Exemplary organizational skills and ability to prioritize effectively.
• Excellent critical thinking and problem-solving skills, and ability to consider the forces that are influencing today’s health delivery systems when making decisions.
• Analyze and uphold the professional, ethical, and legal standards of health care administration.