Job description
Description
The Economic Supports area of Human Services Public Health is seeking to fill multiple Office Specialist III positions with individuals who enjoy the challenges of simultaneously handling multiple complex work assignments and who are able to set priorities to meet deadlines and support unit goals. Interested candidates will need to be flexible while providing excellent service to both employees and Hennepin County residents. This position will focus on Economic Supports case assignment.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page .
Location and hours:
Currently, these positions are remote and business need in the future may require this position to transition to hybrid and performed both on-site at Hennepin County Human Service Center locations and remote as job duties require. Work hours will be Monday through Friday from 8 a.m. to 4:30 p.m. While designated as remote, workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. While this position is designated as remote, based on current requirements, hires must reside in Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit-earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.
In this position, you will:
- Screen applications to determine which programs residents are applying for and determine which system they need to be loaded into for program eligibility determination.
- Conduct thorough searches to determine if residents are listed in systems, so duplicates are not created.
- Reference multiple resources on a continuous basis in order to assign applications to the correct Human Service Representative team.
- Utilize automated tools to generate standardized case notes, perform in-depth screenings, and complete repetitive tasks.
- Track work using Excel spreadsheets.
- Enter, retrieve, and modify data in various county and state databases and data sharing systems.
- One of the following:
- Two years or more of full-time office clerical experience.
- Completion of two years or more of post-high school education.
- 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program or the Healthcare Clerical Pathway Training program.
- One year or more of office clerical experience and completion of the Human Services Pathway Training program.
- Access to reliable transportation to travel among Hennepin County Service Center locations and satellite sites.
- Two years or more of experience simultaneously watching/monitoring multiple systems, tasks, and operations.
- Experience:
- Utilizing Microsoft Office (Teams, Word, Excel, PowerPoint, and Outlook).
- Providing service in a culturally diverse area and communicating with a diverse group of residents and coworkers.
- Collecting and reporting data and maintaining it in electronic databases.
- Knowledge of county or state program systems.
- Excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
- Ability to:
- Recognize and respect cultural differences and provide culturally appropriate services.
- Serve and support customers using various communication methods, while giving clear and concise information and/or direction.
- Work independently with minimal direction, prioritize work, and work well under pressure.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that may contain HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Employee Benefits Summary
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .
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