Title: Office Support Clerk Department: Ops Support

Bargaining Unit: UFCW 1546 Grade: 20

Position Type: Non-exempt Hours per Week : 35

Internal Posting Date: 11/02/2022

Position Summary

The Office Support Clerk performs clerical duties in support of the administration and processing of health and welfare benefits in accordance with Company policies, regulatory requirements, and Plan guidelines.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Scans applications and all relevant documents into appropriate system.
  • Compiles, scans, and digitally files documents associated with submitted applications.
  • Ensures quality of scans is legible.
  • Files original copies according to retention program.
• Scans historical documents as needed.
• Handles incoming and outgoing mail.
  • Sorts and distributes mail received.
  • Inventories packages, products, and assets received.
  • Prepares outgoing packages for shipping.
• Sorts and inventories checks received through mail.
  • Makes copies for appropriate department(s).
  • Distributes original checks for processing.
• Performs basic scanner cleaning and maintenance; notifies management if repairs or supplies are needed.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Understanding of standard office equipment.
• Proficiency with MS Office tools and applications.
  

Preferred Qualifications

• Six months experience working in an office support role.
  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.

ZAS's Mission, Vision & Values

As a member of the ZAS team, each employee agrees to embrace and live out the mission, vision and core values of ZAS. The values we live and work by are:

• We focus on relationships
• We take risks thoughtfully
• Ethical behavior
• Performance and accountability
• We strive to win, but not at all costs

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic Office Support Clerk with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

Zenith American Solutions is proud to be an Equal Opportunity workplace.