Currently, we are not actively screening applications or interviewing for this role at this time but needs shift quickly so we always welcome applications. Although you may not hear from us right away, we will be sure to reach out when interviewing recommences if your background is a good fit for the needs of the role. In the meantime, please follow us on Instagram @carebyginger to keep up with Ginger news and updates.

In 2021, Headspace and Ginger joined forces to form Headspace Health, the world's most comprehensive and accessible mental healthcare platform. In the midst of a growing mental health crisis, Headspace Health set out to democratize mental healthcare so people everywhere could get the care they need, when they need it. Today, Headspace Health touches nearly 100 million lives worldwide through its brands Headspace, Ginger, and Headspace for Work. Headspace Health is changing the way the world thinks about mental healthcare, delivering beloved meditation and mindfulness exercises and one-on-one care anytime, anywhere.

On the Ginger platform, members receive a personalized care plan and the right level of care based on their needs - from self-management tools and coaching to therapy and psychiatry. The Ginger proprietary app delivers clinically validated self-care content, along with chat access to coaches and video access to therapists, psychiatrists for our members. At the moment of need, we provide our members with stigma-free access to high-quality coaches, clinicians and content.

The Role

As a Coach at Headspace Health (doing business as Ginger), you play an instrumental role in making the Ginger mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member's multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Ginger coaching is delivered entirely through text-based-chat within the Ginger app. This means as a Ginger coach you'll be providing services through the use of a computer and with a strong ability to translate your skillset into writing. In addition to coaching our members, you'll also take advantage of weekly team meetings and process groups, as well as 1:1 supervision. As an integral part of Ginger, you'll be invited to participate in a bi-annual company event to foster growth, enhance your skills and work side by side with your colleagues to fulfill the mission of our company.

Ginger coaches are ready to be part of a community working collaboratively to bring greater mental health access to the world.

Important Note:

• We provide 24/7 support to our members, this means coaches are assigned to work up to 5 holidays per year.
• We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.
• Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States - it does not include U.S. territories like Puerto Rico.

Responsibilities

• Carry a full, active caseload of members and complete intakes of new members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. assessments, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with the member's Clinical Team to collaborate on their care plan
• Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
• Assess risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

About You

As a Ginger Coach, You–

• Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support throughout the process of personal growth
• Have the ability to create a sense of warmth, openness, and calmness through text-based chat
• Have the ability to relate to others and connect quickly
• Work well within a team and demonstrate exceptional interpersonal skills with colleagues
• Are open to receiving and providing constructive feedback
• Are adaptable and comfortable with ambiguity, novel situations and change
• Are a strong critical and creative thinker
• Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Are a culturally responsive provider, open to and capable of working with diverse populations
• Are able to remain calm under pressure and multi-task when necessary
• Are resilient

Required Education and Experience

• A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
• MA degree in psychology-related field OR coaching certification from an accredited training program (as approved by the NBHWC)
• Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Fluency in Google Suite

Preferred but not required

• Bilingual
• Experience with triage and working within a team-based care model
• Have worked with a text-based platform providing care in the past

We are currently considering applicants for the following Full-Time shifts only. Please note our Full-Time Coaches work 4 days a week/10 hours per day.

Shift B:

• B3: Monday, Tuesday, Friday, Saturday 2pm - 12am PT (5pm - 3am ET)