GENERAL FUNCTION:

Under the direction of the Membership Director and in accordance with Association policies, the Greeter/Scanner is responsible for providing exceptional customer service to current and potential members in harmony with the mission statement and policies of the YMCA of Greater Waukesha County.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create an environment that is welcoming, nurturing, and genuine for all members and guests.
• Greet members by name and answer questions regarding programs and the facility.
• Respond to customers or members needs. Handle complaints in a courteous, patient manner using problem solving techniques.
• Answer telephone in professional manner on or before the third ring, provide accurate information, and transfer calls as necessary.
• Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules and other regulations.
• Possess knowledge of emergency procedures as they relate to calling 911, informing the Building Supervisor and/or Manager on Duty of weather, medical, or facility emergencies and performing related functions as required by emergency staff.
• Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
• Open or close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.

QUALIFICATIONS:

This position requires an enthusiastic individual who can relate well to members and community participants in person or by telephone. In addition, the position requires good oral and written skills. Public relations and customer service skills are essential. Must be self-motivated, demonstrate decision-making skills, and work well with members and staff. This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the YMCA.

EQUAL OPPORTUNITY EMPLOYER

THE YMCA WELCOMES A DIVERSE WORKFORCE

The Y: We're for youth development, healthy living and social responsibility