Summary

This position will assist the residential property management department in the implementation and execution of policy and procedures; provide support and training to site personnel in day to day operations; and acts as a liaison between the management Company, site staff, and community residents.

Essential Job Functions, Duties, and Responsibilities

• Be able to successfully operate community in absence of Community Manager or other site support staff.
• Hire, train, motivate, coach, and terminate employees in accordance with Employer's policy.
• Be able to speak proficiently in a public surrounding, and participate / support in Daily stand-up meeting.
• Adhere to all company personnel directives and initiatives.
• Assist all co-workers with special requests and projects as assigned
• Back up to Software Support Coordinator and Real Page One-Site Software.
• Potential for overseeing a specific portfolio in absence of Regional Property Manager.
• Rent apartments, conduct the necessary follow-up and assess all marketing efforts.
• Develop, create and implement a marketing plan as required
• Prepare, process, and sign all leases and related forms.
• Collect rents, handle delinquent accounts, file unlawful detainer actions, and appear in court while on-site.
• Adhere to all appropriate company accounting while on-site, including, but not limited to:
  • Process all accounting month-end and occupancy reports
  • Process security deposit dispositions
  • Special accounts envelopes
  • Petty cash reconciliation
  • Other monthly reports
  • Special accounting items
  • Daily activity entered into One-Site and other software systems
• Make bank deposits daily while on-site.
• Purchase necessary supplies in accordance with company policy.
• Prepare annual budgets as required.
• Review monthly financial statements and develop action items as necessary – as required
• Supervise outside contractors working on the property.
• Handle all details of move-ins and move-outs giving special attention to apartment inspection.
• Work with resident as well as community organizations.
• Successfully resolve any resident issues and handle incoming calls into the corporate office as required
• Report accidents and emergency situations in writing immediately. Responds to all emergency situations as requested.
• Continually inspect property and improvements, recording deficiencies and taking the necessary action.
• Establish schedules and assigned personnel for routine maintenance and emergency coverage.
• Adhere to all maintenance and purchasing directives, including, but not limited to:
  • Property inspections
  • Maintenance work orders
  • Landscaping and grounds
  • Safety
  • Special maintenance items
• Abide by all rules and regulations of Employer.
• Attend continuing education programs, seminars etc. as required.
• Assist in the creation and implementation of the strategic plan for the Residential Division.
• All other duties, not listed herein, as directed by the appointed supervisor.

Qualifications

• Five years’ experience of managing a multi-housing community
• Capable of maintaining regular attendance
• Computer literate; utilizing a variety of window based software programs
• Possess good oral and written skills
• Previous supervisory skills
• Able to multi-task
• Work independently and require minimal supervision
• Detail oriented
• Out of state travel required as deemed necessary for the residential portfolio business success. Up to 35% travel may be required.
• Possess a high school diploma or G.E.D. equivalent