UW Medicine Faculty Practice Plan Services (FPPS) supports UW Physicians (UWP), a practice group for more than 3,000 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Primary Care, UW Medical Center - Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children’s Hospital.

FPPS is in search of an Operational Excellence (OE) Specialist. The OE Specialist is a valuable member within UW Faculty Practice Plan Services (FPPS) department and plays a critical role in the development and execution of the organizational OE/Lean Six Sigma/Continuous Improvement strategy and plan. This position is a key resource on the Technology Integration and Operations Support (TIOS) team that supports and provides IT, Analytics, Project/Program Management and QA/Education Services to the University of Washington Physicians (the University of Washington School of Medicine's clinical faculty practice organization), its administrative staff (FPPS), School of Medicine Clinical Departments, Children's University Medical Group, and other UW Medicine departments. The OE Specialist works directly with the FPPS OE Program Manager and Project Management Office/OE (PMOE) Manager to integrate OE processes that support aligning the FPPS organizational OE strategy to meet KPI/business outcomes.

REQUIREMENTS:

Bachelors in public or business administration or related field
Lean Six Sigma Greenbelt or certification within 1 year
2-3 yrs of Lean/Continuous Improvement experience

OR equivalent combination of education/experience

DESIRABLE CANDIDATES MAY ALSO HAVE:

Certification in and/or familiarity with Lean, Six Sigma or other process improvement methodologies
Continuous Quality Improvement training and experience leading quality improvement teams
Experience in an academic healthcare environment preferred.
Experience in a healthcare/IT environment
Experience working as a PM within a PMO that has a standard set of project tools and templates
Formal training and/or certification on PMOBOK-based management techniques
Demonstrated experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding all teams accountable for performance
Demonstrated leadership, diplomatic, and motivational skills including the ability to lead up, across, and down multiple business and technology organizations/business units
Demonstrated experience effectively working with multiple, diverse stakeholders in a complex project environment within a cross-functional matrix environment
Demonstrated experience managing project work and/or work of others within an established standard project lifecycle framework
Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
Strong experience in successfully leading projects and programs to on-time, on-schedule and within budget close
Strong experience in Project Methodologies (e.g., Agile, SCRUM, SDLC/Waterfall)
Experience negotiating vendor contracts
Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary
Experience maintaining relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives
Experience influencing and gaining buy-in from executives sponsors, team members, stakeholders and peers
Experience researching best practices within and outside the organization to establish benchmark data and using continuous process improvement disciplines to achieve results
Technically competent with various software programs including MS Office tools (e.g., Project, Word, Excel, Visio, PowerPoint, and Outlook)
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.

RESPONSIBILITIES:

Support the development and implementation of strategies to deploy Lean Six Sigma and Continuous Improvement throughout the FPPS organization lead by the OE Program Manager.

Co-Lead, facilitate and direct the activities of the FPPS OE Council and decision-making process.

Collaborate with the TIOS Education/QA Manager to develop OE leadership and staff training and competencies.

Collaborate with the TIOS PMOE Manager and OE Program Manager to integrate OE tools within the FPPS project management processes and initiatives.

Initiate A3 deployment activities to ensure that improvement actions are directly linked to the strategic and tactical objectives of FPPS, emphasizing efficiency and effectiveness of business processes, and enabling breakthrough process changes and improvements.

Perform value assessments identifying key areas for improvement opportunities.

Create improvement plans which meet FPPS business goals.

Coordinate resources to implement plans that result in process changes and improvements with demonstrated business impact.

Coordinate, communicate, and publicize OE/Continuous Improvement activities and successes.

Drive OE/Continuous Improvement through leading, supporting, and coaching of projects across FPPS departments using Continuous Improvement methodologies (DMAIC, etc.)

Facilitate, train, and teach Lean and Continuous Improvement tools and techniques. Develop and share new tools and techniques to improve OE/Continuous Improvement effectiveness.

Support management of a portfolio of complex initiatives that span one or multiple lines of business.

Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.

Manage all aspects of multiple related projects to ensure the overall program and projects are aligned to and directly supports the achievement of strategic objectives.

Report on program and project success criteria results, metrics, test and deployment management activities.

Prepare estimates and detailed program and project plan(s) for all phases of the project.

Procure adequate resources to achieve program and project objectives in planned timeframes.

Participate in establishing program best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

Create & distribute project status reports including project and project financials, milestones, deliverable, dependencies, risks and issues, communicating across leadership.

Manage project scope and changes.

Act as an internal quality control check for the program and project(s).

Manage ongoing quality control and participate in quality issue resolution.

Define the Statement of Work and Specifications for the requested goods and services.

Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.

Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.

Set and continually manage project expectations while delegating and managing deliverable with project team members and stakeholders.

Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, executive director, and key stakeholders.

Extensive understanding of program and project management principles, methods, and techniques.

Establish practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.

Develop and introduce PMO Standards and process improvements.

Represent PMO leadership in QA Reviews and Go-no go meetings.

Develop with stakeholder KPIs for program and project(s)

Understand interdependencies between technology, operations, and business needs in order to help team(s) achieve organizational goals/objectives.

Participate and/or drive feasibility studies, vendor selections, and proposals for evaluation by appropriate key stakeholders.

Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.

Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and, University stakeholders.

Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team. Deliver appropriate and effective executive level communication.

Collaborate with project managers and senior management to ensure that projects are properly defined; and deliver expected efficiency gains, revenue enhancements, increased customer service levels and strategic advantages.