At Peter Millar we created a close-knit culture that thrives on the power of our people. Everyone knows that their team has their back and are willing to jump in and help when needed. We take care of our people through great benefits such as health insurance & 401(k), clothing allowances, generous Paid time off and employee discounted access to products.

Peter Millar was founded in 2001 with a single cashmere sweater. Through this initial garment, an ethos emerged to embody luxury, elegance and a dedication to superior craftsmanship. Today the brand has grown to include luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each offering features the finest raw materials and fabric innovations while utilizing the world’s best yarn spinners, artisanal workshops and highly specialized factories.

The Operations Account Manager will be responsible for professionally handling inbound and outbound calls, order entry, adjust start/end dates, make style/size changes, provide order status and tracking, review hold orders, coordinate expedites on orders and issue return credits. This position will partner with Operations, Planning, Production and Customer Service to help smooth workflow processes and ensure delivery execution to meet customer and business needs.

ESSENTIAL FUNCTIONS:

• Influence, guide, and assist Sales and Service team with post sales order management through application of established processes, knowledge of product status, availability, and business goals
• Lead effective and efficient order status (Non Shipping Reason - NSR) reporting reviews, manage necessary order exceptions and execute actions to optimize inventory utilization and shipping timeliness
• Publish Order Holds and Credit Holds, delivery delays, and recommend actions to sales and service teams
• Allocate inventory for immediate needs orders confirming inventory available
• Update orders and inform Sales Service team of waving exceptions
• Compile, strategize and manage Expedited/priority order process in coordination with the Operations team to ensure successful execution
• Perform Mass Order Maintenance Updates to ensure accurate order pool (prices, sizing, style changes etc.)
• Manage RAs and Returns Credit process
• Proactively develop relationships across departments (merchandising, production, finance, embroidery, sales, and service teams) to promote operational attainment
• Work with Service team and Embroidery to ensure Logo instructions forms and process are flowing efficiently
• Partner with sales team, sales support, and management to identify/amplify key trends to promote customer satisfaction, retention and revenue growth

COMPETENCIES:

• Proficient in Microsoft Office, Blue Cherry, and additional tools
• Flexibility to adapt to constantly evolving business needs of a growing company
• Analytical mindset with strong problem-solving skills
• Attention to detail and extremely organized
• Ability to manage multiple priorities and deadlines at one time
• Effective at working in a team environment while managing individual priorities and duties efficiently
• Excels in building and maintaining strong relationships with customers, internal teams and management
• Familiarity with the apparel industry is a plus

DESIRED EDUCATION AND EXPERIENCE:

• BS/BA or equivalent
• Background in Retail or Golf Pro Shops is a plus