Job description

Service Channel is seeking an experienced analyst to join our growing Marketplace Operations team. In this position, you will be responsible for delivering analytical insights that track provider performance and client health, both overall and on an individual basis. You’ll utilize large data sets to detect client pain points within the work order cycle, and deliver insights to key stakeholders that will enhance ServiceChannel’s understanding of provider performance. You’ll collaborate with other parts of the organization to craft the next generation of internal and external reporting, provide ad hoc analytical support based on individual client requests, and enhance the Looker dashboard suite to deliver real-time client and provider updates.

Key Responsibilities

Develop next generation of custom reports to track client and provider performance
Leverage available data to identify root causes of challenging client and provider problems and partner with account leads to build data-driven solutions
Enhance the company playbook of data visualization tools (e.g., build new dashboards)
Derive trends and insights from large, complex sets of data and present recommendations to senior stakeholders
Use broad set of KPIs to build and optimize high-performing provider networks for clients
Drive analytical knowledge-building initiatives (e.g., optimizing NTE amount, determining the correct preventative maintenance cadence) and disseminate key insights
Operationalize the rollout of cross-functional improvement initiatives with analytics and reporting solutions
Deliver ad hoc client-facing analysis and reports with quick deadlines

Preferred Skills & Experience

Minimum of 3-4 years in analytics-based role (e.g., analyst, consulting, operations, finance)
Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with accuracy and attention to detail
Adept at queries, report writing and presenting findings (strong knowledge of Microsoft Excel required / SQL and Looker experience a bonus)
Ability to tell a story using data and clearly communicate “the why” to what’s happening
Self-starter who is able to work independently and take on high level of ownership
Ability to work effectively in cross-functional environment
Comfortable dealing with ambiguity in analysis
Intellectual curiosity to go deep into data, identify trends, and ask questions
Brings a positive attitude and is adaptive and responsive to feedback

Fortive is a provider of essential technologies for connected workflow solutions across a range of attractive end-markets. The company holds leading positions in intelligent operating solutions, precision technologies, and advanced healthcare solutions. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .

#LI-Remote
ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late-stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the second year in a row.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $61,300- $113,900

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

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