Job description

Description:
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The Operations /Exception Items Clerk will perform a variety of operational duties, including assisting customers by answering the bank’s customer service calls via phone and the live chat option and performing a variety of duties such as processing the daily exception item transactions, ACH and check adjustments, reclamations, subpoenas, ODP reviews and processes, research, assist in statement mailings, single ACH processing, monthly certifications, branch service calls and a variety of transaction processing.*
Requirements:

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High School Diploma or equivalent

• Minimum 2 years of banking operations experience.
• Self-starter, excellent attendance record, detail-oriented.
• Strong analytical skills.
• Well-developed written and verbal communication skills in a clear, concise, courteous, and professional manner.
• Demonstrated sound judgment in decisions regarding customer problem resolution.
• Strong sense of urgency, and ability to work under pressure.
• Previous exception item processing experience is preferred.
• Answer incoming customer calls and live chats as needed.
• * Process non-posted transactions, overdrafts, and stop payments.*
• Dormant account processing
• * Process customer reclamations.*
• Subpoenas
• Process daily transactions on the Banks Item Entry System.
• Overdraft Protection/Fresh Start processing
• Transaction Research
• Prepare Statements for mailing.
• Perform monthly/Quarterly certifications.
• * Background Check, Drug Screen Required*

United Security Bank conforms to all the laws statutes and regulations concerning equal employment opportunities, and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all our job openings.
We are an Equal Opportunity Employer, who fully and actively supports equal access for all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, Genetic Information or Testing, individual reproductive health decision making, Family & Medical Leave, protected veteran status, or any other characteristic protected by law, and we strongly prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. It is our goal to increase diversity in our workplace and to provide the best work environment possible.

Job Type: Full-time

Pay: $19.32 - $26.14 per hour

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