Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Title: Operations Consultant II
Employment Type: FTE
Exemption Status: Exempt
Location: Varies

Overview of the Role:

The Operations Consultant II is responsible for managing a cluster of our clinically integrated multi-specialty practices and be accountable for driving overall performance results.

Primary Job Duties:

• Manage and own 15-18 independent physician practices
• Drive growth and improvement to portfolio of physician practices
• Draft and implement action plans to improve and grow physician practices’ overall revenue
• Create transparency with practices about their financial performance (or lack thereof), in order to drive change
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Re-engineer the practice workflow to streamline patient throughput and efficiency
• Mentor and coach practice administrators, in the management of their physician practice
• Facilitate the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement
• Roll out and communicate new Privia initiatives
• Effective leader with a sharp eye for constructive criticism in the physician practice
• Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Professional presenter of relevant health care topics
• Become an expert in AthenaHealth’s Performance Management System and EHR
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements
• Provide oversight, coaching and mentoring to assigned performance associates

Minimum Qualifications:

• Bachelor’s degree required. Healthcare Masters or MBA highly preferred
• 5+ years of healthcare experience required, particularly working with physicians and medical group staff
• Quantitatively and financially focused; must know how to read a balance sheet and explain financial data
• Tech savvy
• Functions independently and autonomous with Care Center relationships and seeks out ways to activate change against the status quo. Appropriately communicates up the ladder.
• Project management experience juggling multiple projects and urgent deliverables while providing exceptional client service
• Thorough understanding of Population Health Management and how it applies to risk-based contracts.
• Ability to gain a thorough understanding of Privia Care Team resources and each apply to Population Health Management.
• Must provide reliable transportation
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Able to have honest, difficult conversations with doctors about financial performance and areas of improvement
• Extremely bright and analytical. Turns the unknown into knowledge in short order.
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Positive attitude toward company, work, clients, management, and team members
• Uses a customer-focused approach in dealing with conflict and resolution of problems

Physical Demands:

• Ability to constantly remain in a stationary position
• Ability to constantly operate a computer and other office productivity machinery, such as computer and printer
• Ability to read and use close vision, including the ability to do so on a computer screen
• Ability to frequently communicate and exchange information
• Ability to frequently adjust focus
• Ability to move about the office or other locations as needed
• Ability to occasionally ascend/descend a ladder
• Ability to occasionally position self to maintain computers including under desks and in service closets
• Ability to occasionally lift, push, or pull up to 25 pounds of equipment, usually in the form of boxes, equipment or other small packages

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.