All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday - Friday

Location: 893 Hope Way Altamonte Springs, FL 32714

The role you’ll contribute:

AdventHealth seeks to fill a full-time Operations Coordinator position for the E-Spiritual Care Center. This is a unique opportunity to work within the E-Spiritual Care Center—a referral-based call center—which functions as a significant source of contact for patient spiritual care and support services. We are looking for a team player to join our staff of enthusiastic, competent, service-oriented personnel who contribute to our reputation as one of the best faith-based health care organizations in the industry.

The Operations Coordinator serves as a direct extension of the E-Spiritual Care Center (E-SCC) Manager specifically in the areas of operations and administration. In partnership with the E-SCC Manager, serves as a first point of contact for team technical issues. Fulfills a number of operational duties, including managing and maintaining departmental calendars, producing operational reports, and auditing patient cases for operational excellence. Serves as a backup to the Data Entry team. Maintains a detailed understanding of the operational processes, regularly providing team members updates. The ideal candidate must have a heart and desire for ministry and love of people. Must have strong organizational skills, as this position is people-oriented, requires a high degree of critical thinking, attention to detail, and ability to work with data and analytics.

The value you’ll bring to the team:

• Provides operational support to the E-Spiritual Care Center (E-SCC) Operations Manager, Spiritual Caregivers, and Data Entry team.
• Produces, maintains, and creates operational reports including but not limited to daily productivity reports, weekly Five9 reports, and any future necessary reports.
• Regularly provides support to the Data Entry team during times of heightened volume.
• Attends weekly team meetings and provides updates to the team as directed by the Operations Manager.
• Participates in daily Plan of the Day meetings.
• Manages the team calendar and schedules meetings as needed based on direction from the Operations Manager.
• Monitors call and case volumes and caregiver capacity to ensure staffing supply meets volume demands, providing feedback to the Operations Manager for timely strategic decision-making.
• Serves as a first point of contact for technical support for the E-Spiritual Care Center including troubleshooting issues with Five9, Vyne faxing, internet connectivity issues, and computer issues.
• Troubleshoots rejected or unsuccessful faxes and processes them accordingly.
• Audits patient cases in CRM to ensure operational integrity and accuracy.
• Maintains and updates training manuals regularly to ensure training materials are up to date.
• May assist the E-Spiritual Care Center Manager in developing internal marketing and communication resources.

The expertise and experiences you’ll need to succeed:

• Bachelor’s Degree in Business or Healthcare Administration strongly preferred
• Personal commitment to God
• Personal integrity and an ability to work under stress
• Ability to effectively relate to persons of diverse religious, educational, and cultural backgrounds
• Excellent organizational, multi-tasking, and coordination skills
• Ability to take initiative and be a self-starter
• Advanced expertise in Microsoft Suite programs and Adobe
• Demonstrated interpersonal, customer relations and communication skills
• Experience processing data and analytics and using metrics to produce reports.
• Demonstrated experience working with and troubleshooting a variety of digital and technological platforms.
• Experience working in and leading projects.