Reports to: Operations Management Team Lead

Job Summary: Performs a broad range of tasks such as client onboarding, ongoing support of Acuity’s internal team, and special projects that improve effectiveness and efficiency of Acuity’s internal operations.

Job Relationships: No direct reports. Sits on the operations team, works collaboratively with delivery services and clients.

Education, Experience, & Certifications:

• Education: Bachelor’s degree in accounting or related field required.
• Experience: 2-4 years of relevant experience required. Accounting firm experience preferred.
• Strong attention to detail.
• Demonstrated knowledge of full-cycle accounting.
• Strong communication skills, both written and verbal.
• Strong organizational and stress management skills.
• Familiar with various cloud-based accounting softwares.
• Ability to work in a cross-functional, fast-paced team environment.
• Ability to work with little or no supervision.

Essential Job Duties & Responsibilities:

• Deliver a smooth and efficient customer onboarding experience for Acuity's bookkeeping services and related add ons.
• Set the tone for a proactive and collaborative relationship between the customer and the Accounting Team.
• Support Acuity team members by answering questions related to basic problems and removing roadblocks so they can maintain productivity.
• Troubleshoot accounting problems, develop action plans, and recommend additional services or solutions to clients when appropriate.
• Perform special projects that support Acuity’s internal operations and focus on delivering a high-quality work product through employee success measures.

Physical Requirements:

• Must be able to:
  • Remain in a stationary position, often standing or sitting for prolonged periods.
  • Communicate with others to exchange information.
  • Repeat motions that may include the wrists, hands and/or fingers

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