Job description
Support & Operations
Client C++
Talk is the team within Spotify responsible for building the best tools for audio creators. We have three platforms that help us deliver a great creator experience: Anchor (the platform that allows you to create, distribute, monetize, and grow a podcast, all for free), Spotify for Podcasters (the platform that makes it easy to understand and engage with your listeners on Spotify, and Spotify Live (the platform that allows anyone to stream or listen to live audio).
Location
New York or Remote Americas
Job type
Permanent
We've done a lot already, and we have no plans of slowing down. Come help us build the future of audio creation!
What you'll do:
- Serve as Policy lead for the team, where you’ll research, draft, implement, analyze, and iterate on our product policies to ensure they can be implemented consistently & scaled effectively
- Act as POC on high-profile and/or time-sensitive investigations into potential policy violations and content takedowns
- Assist teams in the discovery and evangelism of standard methodologies in the operational process and bring learning opportunities
- Provide policy support for Talk Mission teams, working with Creator Relations, Trust & Safety, Legal, Customer Support, and R&D on cross-functional initiatives and new product launches
- Track and communicate the progress of work, turning points, and blockers in an organized and easily shareable way
- Understand at a high level operational and legal challenges and considerations, and be able to explain them in a clear way
- Drive decision-making as it relates to operational workflows and policies to ensure alignment across multiple members of the senior leadership team and other collaborators
- Work alongside our customer support team to provide support related to creator operations & policy issues
- Develop processes to improve organizational efficiency, effectiveness, and collaboration
Who you are:
- 2+ years experience in operations strategy and planning; preferably in drafting and implementing policy or compliance
- Detail-oriented, highly organized, and able to multitask when needed
- You have experience running and representing large, cross-functional programs and can easily & clearly communicate strategies, goals, and progress status
- You have a proven track record of influencing and delivering without formal authority over the teams with whom you are working
- You are a self-learner who loves solving new challenges
- You’re comfortable balancing multiple concurrent projects in an agile, fast-paced, and international environment
Where you'll be:
- We are a distributed workforce enabling our band members to find a work mode that is best for them!
- Where in the world? For this role, it can be within the Americas region in which we have a work location and is within working hours
- Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - fully paid - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Spotify On Tour, join your colleagues on trips to industry festivals and events.
Learn about life at Spotify
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 381 million users.
This role is not eligible for hire in Colorado, USA.
Global COVID and Vaccination Disclosure
Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For NYC, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties.For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.
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