Job description

Operations Supervisor – Local Operations Location: Alexandria, VA

Type: Full-Time

We are currently seeking a Motivated Operations Supervisor to ASSIST our Operations Manager in dispatching vehicles and employees daily while coordinating other operational activities. As a Operations Supervisor, you will be in direct daily contact with customers and crews for moves. It is Imperative to maintain contact with the leader of each crew to ensure jobs are being performed according to established guidelines in a timely fashion and that sufficient materials/equipment are available to complete the work. This position requires strong leadership, motivation, and discipline, as well as a positive, service-oriented attitude with exceptional problem-solving skills, in addition to being able to physically assist both movers and packers with their daily responsibilities.

Responsibilities include, but are not limited to, the following:

• Assists with scheduling and dispatching of crews, providing oversight to ensure all necessary labor, materials, and equipment arrive at each job site in a timely manner
• Receives and maintains communications with crews regarding job status, problems, customer satisfaction, payment, etc.
• Upholds and enforces company standards and policies such as attendance and uniforms
• Calculates and communicates move charges to crews, processes credit card payments, and relays authorization numbers
• Conducts daily truck checks upon their return to base for cleanliness, maintenance, and security reasons
• Serves as primary point of contact for various requests, such as for time off, promotions, and payroll discrepancy concerns
• Provides feedback to employees who fall below company standards of operation
• Works directly with the sales manager and other sales staff to maximize scheduling and troubleshoot changing move variables
• Provides the highest level of customer service at all times
• Assists with other duties as needed

Requirements:

• Experience in the household goods (HHG) and/or relocation industry is a plus but is not required
• Previous dispatching experience along with strong interpersonal and organizational skills
• Prior successful leadership experience of a minimum of ten people over at least a two-year period
• Ability to lift 150 lbs. without assistance
• Valid driver’s license with no major violations or at fault accidents in the last 3 years
• A “lead by example” mindset with an always positive outlook
• Confers and consults with management personnel to formulate administrative and operational policies and procedures designed to ensure strong workflows, minimize overhead and advance the business.
• Ensures that all projects, programs and strategic plans are carried out efficiently and within established deadlines to facilitate the accomplishment of the Company’s strategic mission.
• Maintain continuous lines of communication with all members of the team.
• Ensure compliance with Company policies and standard operating procedures (SOPs).
• Assume oversight for the overall management and integrity of financial information effecting operational performance and efficiencies.
• Enforces compliance with administrative policies, procedures, safety rules, and governmental regulations.
• Directs investigations into causes of customer or supplier complaints (service and/or damage claims) and develops remedies for future avoidance.

Qualifications:

• Three years related experience and/or training or equivalent combination of education and experience
• Ability to promote and demonstrate behaviors consistent with Company core values.
• Exemplary management, leadership, and interpersonal skills.
• Exceptional written and verbal communication acumen
• Excellent judgment and creative problem-solving skills including conflict resolution.
• Demonstrated aptitude for creating project plans and delegating activities through leadership and planned execution.
• Demonstrated experience leading diverse work groups.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

Ability to commute/relocate:

• Alexandria, VA 22310: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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