Operations Support Manager

Full Time
Fort Myers, FL 33967
Posted
Job description
Overview:
The Operations Support Manager is responsible for supporting the regional operational team by managing and administering all region-specific systems and operations, maintaining project files and accounts, and supporting the broader office through administrative support. The broad spectrum of duties includes Systems Administration, Operations Support and Office Management. The Operations Support Manager is the liaison with the regional field staff and works across the businesses within the Region and cross-functionally.
Responsibilities:
Systems Administration
  • Managing all HH2 sites wihtin the Region, including establishing new user access, issuing all password resets, adding new employees to designated payroll groups and troubleshooting system issues
  • Managing all HH2 sites in other Regions as necessary or as directed
  • Completing systems training for Regional FUSE field and office staff, external users and updating training guides and materials as needed; training other Operations Support Managers on HH2 as needed
  • Ensuring accurate assignment of payroll approval paths, maintaining any updates or changes on all jobs
  • Ensuring all laborer, carpenter, and operator time (union and non-union) is entered correctly and coded correctly based on union/non-union hour review (where relevant) and contractual obligations
  • Ensure hours are approved by client every week, escalating to PM team when hours go unapproved and following up with client directly as needed
  • Provide Payroll processing support to Payroll Managers
  • Managing Fueld Card Reuqests and distribution
Operations Support
  • Manaing Administrative Assistants through payroll entry per project
  • Opening jobs in HH2, Rental Results, etc. and coordinating with accounting team and PM team on cost ocde openings. Respond to new cost code requests/opening to as needed.
  • MAnaging active job list in HH2, reviewing for job closures
  • Commmunicating with lcient teams for requests, prioritizing needs for the dept.
  • Savin all job Labor Back Up files for Accounting/ PM team for all Regional proejcts weekly
  • Maintaining file structure in business online filing system and ensuring compliance by project team
  • Running ad hoc reporting as needed, including job labor reports
  • Coordinating and sending out correspondence for all reoccuring operations meetings as needed
  • Supporting badge management for special projects as needed
  • Manaing job costs by reviewing requisitions on rental reports and payroll reports, icnluding non-billable items
  • Managing billings for smaller projects, including opening up new cost codes
  • Maintaining and aduiting Intellex reporting for Safety inspection- and following up with PM staff and escalating concerns to leadership
  • Setting up and managing regional project management fiels (file architecture) for all new jobs on the FUSE internal file, audit for completion routinely and ensure consistency.
  • Support the updating of project management SOPs and project compliance lists
  • Notify payroll and HR teams of layoffs as required; update H2 system as appropiate
  • Coordinating IT equipment needs including software, phones, equipment laptops, Wifi, iPads for field teams
  • Regularly review active jobs in HH2 and meet with fianance team to closer completed projects/cost codes as needed
Office Management/Admin Support
  • Managing document archival process for proejcts as needed
  • Serving as back-up receiption, managing incoming calls for region as needed
  • Overseeing and managing business accounts and corporate card expense processes, including reconciling expences between operations and finance
  • Processing/preparing expenses/coding for all Regions/Executive, Office and Field Staff
  • Handling additional duties and requests from Regional Team as needed
Qualifications:
  • Proficient in software used in office including HH2, Timberline, Microsoft suite
  • Proficient in basic administrative functions and skilled in the use of office equipment and computer software including
  • Ability to manage and prioritize tasks/projects independently
  • Excellent written and verbal communication skills
  • 4-year college degree or equivalent work experience required
  • Construction background preferred, but not necessary
  • Professional appearance and manner
  • Ability to travel to various job sites
Working Conditions:
General office working conditions with some exposure and time on the physical job site and/or in the construction trailer. Job site walking.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level and spend additional time on the physical job site or construction trailer. Job site walking.


EEO Statement:
FUSE provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. FUSE will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at FUSE, or anyone working on behalf of FUSE

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