Job description

Job Title: Customer Service Lead

Job Type: Fulltime (30-40 Hours a week)

At Brite Star, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, family-owned company that takes care of its associates by recognizing potential and investing in your future success. If you love Christmas, then this is the job for you!

Major Responsibilities

Customer Service

• Online consumers - Assist end-consumers who have purchases our products via our websites and partner websites.
• Wholesale Customers – Assist retail store customers in product selection, order placement, and order follow up.
• Cross-sell Brite Star’s products and services to consumers. Customer Service reps are expected to utilize product knowledge and cross-sales skills to recognize cross-sell opportunities.
• Utilize product knowledge and cross-sales skills to establish new relationships with potential new customers who call to inquire.
• Support wholesale sales department by answering general office/wholesale customer calls, taking messages and following up.

Order Entry/Execution

· Download, staple and sort daily online orders from our Dotcom Drop ship Customers

· Track orders, respond to Customer emails and follow up where needed

· Reports: generate weekly reports and transfer inventory as needed {Examples of Dotcom Drop ship Customers include: Homedepot.com, target.com, Qvc.com, Hsn.com, Amazon.com, and Walmart.com}

· Enter Wholesale Orders

Office Assistance:

• Be the warm, smiling face that greets our visitors at office front door and on the phones, while consistently provide genuine, friendly, personable, and professional service.

Major Qualifications:

• Previous customer service role is required, experience working with another consumer product company a plus.
• Ability to cross-sell products and services.
• Well-developed verbal communication and human relations skills.
• Ability to multi task.
• Self-Starters & Highly motivated individuals a plus.

Experience:

• Customer Service : 2 years (Required)
• QuickBooks / Accounts Payable experience a plus

Schedule:

• M-F Peak season (early mornings preferred)
• M-Thursday summer months

Salary:

• $15.00 + /hour depending on experience

Application Question:

• What types of computer systems have you worked with/are familiar with?
• How would you be transiting to our office?

Typical start time:

• 7:30 AM

Hours per week:

• 30-40

Company's website:

• www.britestar.com

Skills:

• Microsoft Office (Excel and Word)
• Microsoft Outlook
• Navigating Portals online
• QuickBooks experience
• Skype

Company Description:

Brite Star Mfg Co. is a 4th generation family owned and operated business, operating since 1932. It remains one of the largest Christmas lighting and décor companies in the world. Today we still proudly manufacture our signature product, silver “Tinsel” icicles, as we have been doing for the past 65 years.
While still offering the traditional and reminiscent looks of the past, the company is ever looking ahead. Today it employs the latest technology in its line of smart LED lighting products, wireless LED candles and its newest LED Light Show Projection programs.

Brite Star Mfg Co. proudly supports a drug and smoke free work environment

Brite Star Mfg Co. is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Office is professionally cleaned and sanitizer is available at all times

Work Location: One location

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