Job description
Vertiv is hiring a Order Processing Coordinator in Ft. Lauderdale, FL who will be responsible for interfacing with field managers and sales representatives. Maintain assigned territory/accounts for customer support for those designated areas.
RESPONSIBILITIES
- Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.
- Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.
- Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
- Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
- Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.
- Other Duties as assigned
QUALIFICATIONS
Minimum Qualifications:
- Associates or equivalent experience
- 1-3 years of experience
- Minimum of 1 year sales experience preferred.
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Excellent organizational, analytical and interpersonal skills
- Detail-oriented
- Ability to work and multi-task in a fast-paced environment
- Previous customer service or technical experience preferred.
- 5% travel
*Role may be hired at a higher level based on experience.
The successful candidate will reflect and embrace Vertiv’s Values and Behaviors:
OUR VALUES
- Acting Like an Owner
- Assuming Positive intent in all employee interactions
- Being passionate about your work
- Challenging yourself in personal development
- Being tireless in exceeding customer expectations
- Assisting others to be successful as a team
- Owning our own mistakes quickly
- Talking with people and NOT about them
- Creating a culture where people can be their best
OUR BEHAVIORS
- Be self-aware and learn
- Embrace the customer experience
- Think and act broadly
- Drive change and innovation
- Leverage diversity for organization effectiveness
- Foster collaborative relationships
- Take intelligent risks
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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