Job description

YOUR MISSION (The Job Description):
The Order Taker will play an important role for performing all sales transactions in assigned food outlets, which could be either front or back of the house. The Order Taker will be responsible for the pick-up, count down, and return of the cash bank from miscellaneous count.

THE NITTY-GRITTY (The Essential Job Duties):

• Answer the telephone within 3 rings
• Greet the guest with appropriate greeting using the guest's name and giving your name "Good Morning Mr. Brown, this is Tony from Room Service. How may I help you?"
• Politely ask the guest about preferences
• Use upselling techniques by suggesting soups, starters, drinks, or desserts
• Whenever appropriate, mention the approximate time for delivery
• Repeat the order back to the guest
• Thank the guest for ordering through in room dining and big farewell "Thank you for calling room service, have a nice day."
• Clearly write out the order in the log sheet, time of ordering, room number, Etc.

WHAT IT TAKES (The Qualities We Look For):

• Great team player with the ability to create excellent working relationships across the group
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to influence and inspire others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original and Personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S:

• Ability to work in a fast-paced multi tasked manner
• Ability to communicate with the guests and anticipate their needs
• Ability to smile and diffuse anger naturally
• Have an enthusiastic and positive personality
• Profound knowledge of customer service and of all food & beverage products and services

WOULD BE NICE TO HAVE'S:

• Basic mathematical skills
• Additional skills and abilities are typically acquired through one month of on the job training or through related experience

THE WORKING CONDITIONS:

• Use a cash register
• Read, see, and write so as to read ticket totals, total credit vouchers, log checks, etc.
• Bend to restock needed materials, retrieve dropped items, etc.
• Work in crowds and sound, varying levels depending on customer volume
• Handle money and balance bank at end of shift
• Communicate effectively with customers, coworkers, and management
• Handle high volume calls

VALUABLE TRAITS:

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated
• Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.