Job description

At CXIS, we're P&C Insurance Specialists and are recognized industry-wide for the quality, experience, and specialized expertise of our P&C professionals.

The P&C Insurance First Notice of Loss Specialist - Work from Home (Permanent) acts as a first point of contact primarily via inbound calls for customers reporting a loss, while applying principles for executing phenomenal service with excellence and empathy. Active listening, critical thinking, and detail-oriented skills are essential to effectively perform this role. Clear and compassionate communication, a commitment to exceptional customer service, a consistent willingness to be flexible, along with an enthusiastic desire to play as a team is a must. Candidates work with sophisticated Commercial Lines in this position.

The schedule for this position is 9 AM - 6 PM CT Monday - Friday.

Key Responsibilities Include:

> Respond quickly to calls and inquiries via telephone, email, and system tickets.

> Learn policy fundamentals, business procedures and various processing systems relevant to claims and contact center operations.

> Validate policy information, enter loss information, and select the appropriate line of business for electronic claims creation while using multiple platforms.

> Recognize exposures based on the facts of the loss and policy coverage

> Establish clear claims handling expectations for customers.

> Meet monthly Key Performance Indicators (KPIs) and targets.

CXIS is a rapidly growing, energetic P&C Insurance services company headquartered in downtown St. Petersburg, FL. "Culture is King" at CXIS >>> We believe that a company, in it's purest form - isn't a brand, a website, products, technology, or an office - a company is People. This philosophy best embodies our culture, employee engagement, and approach to customer experience!

Job Type: Full-time

Work Remotely

• Yes

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Overnight shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Are you able to accommodate a schedule of 7 PM - 4 AM CT Tuesday - Saturday?

Experience:

• P&C Insurance: 1 year (Required)
• Customer Service / Call Center: 1 year (Required)

Work Location: Remote

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