Want to work in a fast-paced environment in a fun and exciting industry?

Taylor Freezer Sales of Arizona, located in Phoenix, has been providing service since 1958. Our core business sells and services food equipment like ice cream machines, grills, and ice machines. We are proud to say that we do business with thousands of customers and virtually every major restaurant chain as well as major institutional accounts, including school districts and hospitals throughout the State of Arizona.

As a Parts Supervisor, WHAT WOULD YOU BE DOING?

The Parts Counter Supervisor is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories. Acts as the primary lead in the department, to include supervision of employees.

WHO ARE WE LOOKING FOR?

• 1-2 years of HVAC/R with parts experience
• Coordinate, plan and manage day to day activities of the Taylor and Ventana Parts counter and inventory locations
• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required
• Takes phone orders, following all procedures and completing all required documentation
• Processes orders for daily shipment, delivery, or pick-up at counter and completes all documents, forms, and reports in accordance with company policy
• Receives and ships parts in accordance with company policies
• Verifies "will call" and "backorder" files daily and return to vendors, or re-stocks items not required
• Assists service department employees in selecting parts needed for repairs in process
• Orders parts not in stock for required repairs in accordance with company policies
• Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processes in accordance with company policies
• Issues credit for parts returned, in accordance with company policies
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
• Communicates with accounting and Operations Manager of inventory discrepancies and if areas of the department are not in good condition
• Assists in maintaining a balanced inventory consistent with the requirements of the service department, service shop, wholesale accounts, and the "self-service" retail customer
• Responsible for inventory control to achieve maximum turnover in accordance with established goals
• Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts
• Follows up on customer concerns and complaints promptly
• Escalates any complaints to Operations Manager as needed
• Establishes and maintains good working relationships with other service departments and the sales department
• Uses proper safety equipment and acts in accordance with company policies, and regulations
• Ability to stand / sit for extended periods of time, lift and transport up to 50 pounds
• Maintains a professional appearance, punctual and follows all safety rules in accordance with company policy
• Punctual and dependable
• Great attitude and outstanding customer service skills are a must

WHAT’S IN IT FOR YOU?

• 401k with company match
• Generous vacation and PTO
• Health Benefits; medical/dental/vision
• Competitive compensation DOE
• Bonus potential
• Positive and supportive culture - friendly work environment