Job description

Parts Research Specialist

Full-time | Location – Grayslake, IL 60030

YOUR ROLE AND RESPONSIBILITIES

Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts, research and mechanical aptitude, and customer service experience to respond to customers in a timely and accurate manner.

HOW TO SUCCEED

We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:

Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication

Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees

Respond to parts research requests in a fast paced/high volume call center

Leverage parts recognition experience and mechanical aptitude to meet customer expectations

Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service

Identify areas where cost savings can be achieved without the sacrifice of quality

Leverage established company and departmental processes, concepts, and systems in performance of essential functions

Complete -and may lead- well defined moderately complex tasks and/or projects

Troubleshoot and provide reliable solutions to a variety of problems

May participate in development and/or delivery of training

Maintain working relationships with various departments including Accounts Payable, Quality Assurance, Sales, and Operations

Work collaboratively with customers and team members to achieve balanced scorecard objectives

Apply TVH’s Mission, Vision, and Values, and exhibits enthusiasm for and a desire to see TVH succeed

BENEFITS

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%.

We also offer:

• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
• Easily accessible office location

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

> APPLY NOW!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Commission pay
• Signing bonus

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