Job description

Party Manager - Urban Air Adventure Park Noblesville, IN

• Starting pay $16.00/hr
• Employment Type: Part-Time

Our brand is growing and adding new locations, looking for passionate people seeking advancement! Our group operates a number of locations with more in development. This role is just the tip of iceberg.

Nights and Weekends. See Operating Hours below

We are looking for an energetic, detail-oriented professional to join our team in our location at 14450 Mundy Drive, Noblesville, IN 46060. At Urban Air, the Party Manager will assist the Party Coordinator in leading a team of young event hosts in a fast-paced, exciting environment. The Party Manager leads by example, supervises, and holds both themselves and the team accountable to provide the best customer service to our birthday party guests.

We are looking for someone who can consistently drive a positive culture within our team with the ultimate goal of improving and maintaining our party guest experience.

RESPONSIBILITIES

Duties: Daily and weekly duties may consist of but are not limited to:

• Work with Party Coordinator to ensure a positive, efficient and profitable working environment.
• Training and in-the-moment coaching of new and current employees
• Oversee the organization and execution of birthday parties and special events.

Guests: Consistently meet the standards for the guest experience (quality of operations).

• Deliver an unparalleled guest experience through the best combination of food, drinks, attractions, and games in an ideal environment for celebrating all out fun
• Maintain a safe, clean, and secure environment for all Urban Air guests and staff
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

People:

• Love people! We are in the business of creating memories worth repeating!
• Cultivate a team environment that provides exceptional guest service while directing the team managers and ensuring all staff members perform at a consistently high level.
• Assist with the execution of the staff training program for all employees at the location.
• Lead and influence the team through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.

REQUIREMENTS:

• Minimum Education: Associates degree; BA, BS preferred

or

• 1+ years experience in Facility Operations and/or Retail Management
• Minimum Experience: Experience in hospitality a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• Brand Ambassador and Culture Champion!
• Excellent oral and written communication skills, problem-solving, decision-making, conflict management, and customer service skills required.
• Organization skills and proven ability to lead, supervise, and coach fellow team members required
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Intermediate computer skills including Microsoft Office preferred.
• Ability to work nights, holidays, and weekends.
• Understanding of marketing strategies, including social media.
• First Aid/CPR Certification a plus

PERSONAL CHARACTERISTICS:

• Ability to maintain and project professionalism, internally and externally
• Adaptability, flexibility, general enthusiasm for the business
• Excellent pace and energy, self-motivated
• Willingness to grow and develop with the team
• Selfless approach: Our team operates like one big family
• Ability to establish working relationships with all employees, management, and vendors
• Excellent teaching and coaching skills
• Holds self accountable for high personal standards of conduct along with a professional appearance and attitude
• Respect for individuals, guests, vendors, and employees, and an appreciation for inclusion
• Courteous/nice/spirit of generosity
• Innovative and strategic thinker
• Capable of developing compelling sales strategies
• LOVES Urban Air

LEGAL MAKES US SAY:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. OK, now that "Legal" is over, how could you not want to work here?!

Career Level Required: Manager (Manager/Supervisor of Staff)

Experience Required: 1+ Years

Education: Bachelor's Degree preferred, but not required

Job Type: Employee

Job Status: Part Time

Anticipated Hours of Operation:

Monday -Thursday: 4pm - 8pm

Friday: 4pm - 9pm

Saturday: 10am -9pm

Sunday: 11am - 7pm

**Hours may differ during school breaks or due to special events**

Why Work Here?

Join an award-winning company and sell FUN!!

If you’re looking for the best place for safe, fun, affordable activities for the entire family, then you have found the right place. Urban Air Noblesville fits the profile precisely. Urban Air Noblesville is a premier full-service family entertainment center offering a variety of attractions perfect for all ages. Urban Air Noblesville is the perfect venue for kids’ birthday parties, church events, corporate gatherings or a day out for some family fun. No matter if you are looking for a kids birthday party venue or to have some family fun, Urban Air Noblesville is the place to go.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Noblesville, IN 46060: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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