Job description

CORE JOB SUMMARY

The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

CORE JOB FUNCTIONS

1. Performs full registration, and ensures that insurance is verified and all patients’ information is correct.

2. Make outbound calls to assist patient with full registration and scheduling.

3. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.

4. Instructs patients to complete any questionnaires that might be required by physician.

5. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.

6. Reconciles all vouchers and delivers them to designated area.

7. Answers telephone calls and responds to questions and inquiries or transfers when appropriate.

8. Adheres to University and unit-level policies and procedures and safeguards University assets.

9. Obtains copies of insurance cards, driver’s license, and any applicable referrals.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent required

Certification and Licensing:

Not Applicable

Experience:

Minimum 1 year of relevant experience required

Knowledge, Skills and Attitudes:

· General knowledge of office procedures and operations.

· Skill in data entry with minimal errors.

· Ability to communicate effectively in both oral and written form.

· Skill in completing assignments accurately and with attention to detail.

· Ability to process and handle confidential information with discretion.'
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Work Remotely

• Remote work available

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Application Question(s):

• Are you flexible between the work hours of 7AM-7PM?

Education:

• High school or equivalent (Preferred)

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Call center: 1 year (Required)

Language:

• Bilingual (Preferred)

Work Location: Remote

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