Patient Access Representative

Be Inspired!

Located in the Richmond, VA area, Sheltering Arms Physical Rehabilitation Centers help individuals find The Power to Overcome strokes, injuries and other setbacks. We use evidence-based clinical practice guidelines and proven technology to ensure the best possible outcomes for our patients. Offering a network of support services more comprehensive and holistic than any other in central Virginia, Sheltering Arms not only heals bodies, we transform lives. With a legacy of more than 130 years, the newest technologies and a dedicated team who are experts in their field, miracles happen within our doors every day. What inspires you?

Sheltering Arms is currently seeking a Patient Access Representative to join our team at our Hanover location. Our Patient Access team provides the highest level of customer service while assisting our patients, families and visitors.

Responsibilities include but are not limited to:

• Answering phone calls using established greeting and assisting callers in a friendly and helpful manner.
• Providing excellent customer service when greeting, screening, and directing our patients.
• Performing patient registration and ensuring that all data is accurate and complete.
• Explaining all required forms to the patient or guarantor and obtaining necessary signatures.
• Scheduling patient’s appointments
• Collecting co-pays
• Maintaining confidentiality of all patients’ records and accounts.
• Working with clinical and clerical staff to ensure internal and external customer satisfaction.

Successful candidates will possess:

• Strong communication and interpersonal skills to communicate with patients and clinical staff effectively.
• Ability to multi-task and accept feedback
• Basic computer skills
• Prior experience in patient registration/health care preferred but not required.
• Knowledge of insurance benefits is preferred but is not required.
• A high school diploma or equivalent is required.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.