This Patient Account Representative/Medical Billing Specialist is responsible for taking incoming and making outgoing calls to patients and insurance companies to resolve account balances. Essential job duties: account review, customer service, and billing.

ESSENTIAL FUNCTIONS

• 
  Complete all business-related requests and correspondence from patients and insurance companies.
• Complete all assigned projects in a timely manner.
• Assist clients and patients in all requested tasks.
• Is responsible for medical billing/collecting payments/Financial requirements for patients
• Communicate to management, areas of concern or areas of improvement.
• Performs various collection actions including the following and reporting delinquent accounts to the collection agency.
• Contacts patients as the situation require resolving any issues and collect balances when appropriate.
• Ascertain the reason for the call and assist the caller with their questions, concerns, or problems with a focus on first-call resolution. Facilitate resolution by referring the matter to the issue/content expert.
• Posts payments and prepares daily deposits.
• Research and respond to all patient inquiries/medical billing questions received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
• Participates in educational activities and attends department staff meetings
• Conducts oneself in accordance with company policies and procedures
• Maintains the strictest confidentiality, adhering to all HIPAA guidelines
• Other duties as assigned.

We offer competitive salaries and benefits:

• 
  Hourly Rate of $16.00 to $18.00 based on experience
• Medical, Dental, and Vision available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 401k available after 90 days of hire
• Excellent growth and advancement opportunities
• Discounts on employee services
• Remote schedule after completion of training, requiring only 2 days a week in the office

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time
• Monday – Friday
• 8 am – 5 pm

QUALIFICATIONS

Education - This position requires a High School Degree or equivalent completion.

Experience – 1 year of medical provider experience. Proficiency with Microsoft Suite.

Communication – Excellent oral communication skills; ability to communicate effectively.

Work Style - Must be able to work well independently but ask for help when needed, ability to analyze and interpret information, ability to interact and decipher information telephonically and electronically.