Job description

OVERVIEW OF POSITION:

The Patient Care Coordinator / Clinic Relations Specialist candidate must have the ability to relate and respond to our consumers, work in a fast-paced environment, display a high level of professionalism, work with a team, and work independently. In addition, the Patient Care Coordinator / Clinic Relations Specialist must be able to take direction, be computer literate with data entry experience, and possess practical verbal and written communication skills.

Additional duties include but may not be limited to conducting community presentations to secure new business (referrals) for the clinic and collaboration and coordination with internal foster care and family support programs to reduce barriers for successful attendance at clinic-based services. Also, sending intake/referral packages to establish new patients, completing eligibility forms, insurance clearances, and all paperwork associated with the Intake Process. The candidate will accurately enter and maintain electronic documentation through the computerized record-keeping (EMR system) and manual documentation as required for operational efficiency and compliance. Collect required documentation for intake and follow up on missing items. Assist with client setup with funding sources for treatment. Professionally handling all incoming calls and pre-screen / follow-up with clients who wish to enter the program or require crisis intervention follow-up.

DUTIES AND RESPONSIBILITIES:

• Coordinates process for admissions/referrals/crisis supports/discharges following established procedures; participates in development and quality improvement activities.
• Collaborates and coordinates with internal foster care and family support programs to reduce barriers for successful attendance at clinic-based services.
• Completes eligibility forms, insurance clearances, and all paperwork associated with the Intake Process for Medicaid insurance-related reimbursement.
• Conducts community presentations to secure new business (referrals) for the clinic
• Schedules trainings and assists with maintaining training records and credentialing of clinic personnel.
• Greets all consumers in a professional and friendly manner; and keeps the reception area welcoming.
• Answers all phone inquiries or takes messages when needed.
• Types letters, memos, reports, forms, and other relevant clerical material required at the clinic and save these records in computer files.
• Assists with filing, copying, faxing, distribution of written material, and other similar clerical functions as needed.
• Completes appropriate duties related to the proper management of the reception area as assigned.
• Completes appropriate data entry to provide support to administration as assigned.
• Prepare office supply requests and track office supply needs and use.
• Ensure operations are managed in a fiscally sound manner.
• Weekend and evening hour requirements as applicable
• Perform other job-related tasks and duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent; Bachelor’s degree preferred.
• Computer skills - including strong skills in Microsoft Office products and the ability to learn other computer applications such as MyEvolv electronic record keeping.
• Must be personable and able to interact in a pleasant manner and appropriately with consumers and clinic personnel.
• Ability to work some evening and weekend hours, as applicable

• Outstanding writing and communication skills
• Proficiency in Spanish preferred

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bronx, NY 10462: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 2 years (Required)
• MyEvolv: 1 year (Required)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.