Job description

We have an openings for a Patient Coordinators at multiple locations, Full-time. These are General, Endo/Perio openings.

Who are we?

Dental Health Associates of Madison (DHA) is passionate about providing the best dental care to Madison and the surrounding communities.

We are locally owned and have been serving the Madison community for over 50 years. As dental leaders we have grown because of our commitment to our patients and our employees. At DHA, we recognize that high quality dental care begins with our dedicated and highly trained professionals. We are proud to say that we have an amazing team of individuals who continue to provide incredible patient experiences at our 7 clinic locations.

What makes DHA a great place to work?

We strive to create a comfortable and welcoming environment that empowers our employees and allows them to have continued growth. We believe that it is important to provide ongoing training and education to our staff and provide them with advancement opportunities throughout their DHA career.

If you are looking for a company that is focused on their employees, the community, and will provide an environment that fosters growth, embraces education, and cares about you as an individual, then we would love to welcome you into the DHA family! Join our team and experience a career with a world of opportunities!

Position Summary
The primary function of the Business Development position is to manage our Wisconsin territory selling dental insurance through brokers and direct sales to individuals. This person will be responsible for maintaining the highest level of professionalism and providing a great customer experience, while consistently meeting and/or exceeding monthly sales goals.

Essential Functions

1.Project a professional image while greeting patients and visitors.
2.Check patients in and out.
3.Schedule patient appointments in-person and by telephone.
4.Collect, enter and retrieve demographics and insurance information.
5.Monitor and maintain doctor and hygiene schedules.
6.Collect, enter and document patient payments.
7.Communicate schedule, insurance and other changes with clinical staff.
8.Perform other duties as assigned.

Qualifications

1.High School diploma or equivalent.
2.Minimum of two years customer service/administrative experience. Dental or clinical setting, a plus.
3.Experience with computer software applications and the ability to learn computer software quickly.
4.Effective verbal and written communication skills in English language.
5.Demonstrated prioritization, problem-solving, organizational skills and detail-oriented.
6.Skilled at multi-tasking and making sound judgments.
7.Ability to maintain confidentiality of sensitive information.
8.Demonstrated ability to remain positive and calm in all circumstances.
9.Ability to work well in a team environment and be capable of building and maintaining positive relationships with internal and external customers.
10.Ability to work independently without constant supervision.

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Dental Health Associates of Madison, LTD is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
At Dental Health Associates we comply with all CDC and American Dental Association recommendations and we provide appropriate personal protective equipment including N95 masks and face shields.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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