Are you looking to work for an organization where you are able to make a difference? Do you have customer service skills you’re ready to put into action? Then you’ve come to the right place!

Apply to be a Patient Engagement Specialist today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Patient Engagement Specialist at Horizon, you will…

• Handle referral intake calls for all of Horizon Health Services and Terrace House
• Provide excellent customer service; triage intake calls
• Schedule outpatient appointments for all Horizon Health Services locations
• Triage and schedule appointments for Terrace House
• Verify eligibility and benefits through EPACES and HEALTHeNET
• Provide phone support/resources to patients and families
• Work with referral sources to gather information and provide linkage to Horizon Health Services

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 14 (yes, 14!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging Council, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• PTO & Holidays: We believe self-care is essential. Combined with holidays, you’ll earn up to 22.5 paid days in your first year. By your 3rd anniversary, that's almost doubled with up to 37.5 paid days off!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s degree required
• Master’s degree in Human Services or a related field with behavioral health knowledge preferred
• One year of human services experience; one year of clinical experience preferred

Location:

55 Dodge Road, Getzville, NY 14068

Hours:

Monday – Thursday: 8:00am-6:00pm, Friday: 8:00am-5:00pm. Rotating weekend schedule required.

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position starts at an hourly rate of $17.90. Compensation adjustments are evaluated annually.

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimer:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Recruitment Bonus Program

Eligible Hires and Payment Structure:

• Full Time hires will receive $300 after 30 days of continuously working and another $300 after 6 months of continuously working for a total bonus of $600.
• Part Time hires will receive $150 after 30 days of continuously working and another $150 after 6 months of continuously working for a total bonus of $300.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)