Patient Reception Associate II- Pediatric Amb Care Ops- MSH- Full Time- Days M-F


Strength Through Diversity
Ground breaking science.
Advancing medicine.
Healing made personal.


Job Summary:
The Patient Reception Associate II is an experienced individual who greets and establishes first contact with patients, or performs in a call center capacity. This individual confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Mentors or performs as lead to less experienced Associates.

Duties and Responsibilities:

1. Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system.

2. Ensures that the physician accepts insurance that patients present with. If not already done prior to visit, verifies insurance prior to patient’s arrival or at minimum at time of arrival before visit.

3. Communicates with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician.

4. Processes/updates HIPAA-related paperwork and other institutional forms as necessary.

5. Collects or retrieves referrals or insurance authorizations as required.

6. Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

7. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.

8. May schedule patient for follow-up appointment as needed. Provides patient with guidelines for requesting medical records, if necessary.

9. May perform simple charge entry tasks or enter payments collected from patients.

10. May perform in a call center environment if applicable to assignment.

11. Answers phones for practice and schedule appointments.

12. May perform in a lead capacity and mentors less experienced front desk staff.

13. Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

14. May initiate reminder phones calls for next day appointments.

15. Other duties as assigned

Education:

High School graduate/GED

Experience:

2-3 years physician practice experience

Preferred: experience in a medical office setting, utilizing a computer system for physician scheduling.

IDX or other practice management exposure preferred.

Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers
• We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.4872 - $29.3558 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.