Patient Registration Team Coordinator *Days Monday -Friday 40hrs

Full Time
Wyoming, MI
Posted
Job description

Patient Registration Team Coordinator *Days Monday -Friday 40hrs (Eligible Sign on Bonus*
Requisition #: req5432
Shift: Days

  • FTE status: 1*
  • On-call: Yes*
  • Weekends: Yes*
  • General Summary: *

Under the direct supervision of the Manager - Patient Access Manager, the team coordinator is responsible for the day-to-day planning, operation, and work distribution of the Patient Acces team.
*Requirements: *
*

  • High School Diploma or GED required.
  • College education preferred or 1-2 years of prior experience.
  • Certified Healthcare Associate Certification (CHAA) required or obtained within one year of accepting position.
  • Medical Terminology preferred.
  • CPT-4 and ICD-10 knowledge preferred.

Essential Functions and Responsibilities: *
*

  • Reviews and documents interactions regarding employee relations. Train, mentor, coach and promote the development of all team members.
  • Establish work schedules for employees to ensure adequate coverage in all locations.
  • Responsible to attend and conduct employee meetings, huddles and/or training sessions and follow-up with requests.
  • Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient work queues and dashboards continuously throughout the day and address inquiries immediately.
  • Serve as a liaison between patient access employees and all organizational departments while responding to inquiries and/or concerns in a timely manner.
  • Identifies improvement opportunities while participating in the launch, development, implementation, and resolution of the project.
  • Analyze department reports to ensure quality performance metrics are met.
  • Assists leadership with performance evaluations and conversations while promoting employee performance to achieve departmental goals.
  • Responsible to edit and adjust employee timecards to ensure accurate payroll records align with budget.
  • Identifies and coordinates office supply and/or hardware requests to ensure inventory levels are met.
  • Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols, and procedures, pursuing self-directed learning, and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Job Type: Full-time

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