JOB SUMMARY

The Patient Service Representative serves as the primary point of contact for patients, acting as an information conduit between the patient and the physician practice. They will be responsible for welcoming visitors and patients by verbally acknowledging and offering assistance, inquiring about the reason for the visit and responding appropriately based on needs, arranging for visitors to meet with the necessary personnel, and preparing and providing information and documentation. Additionally, the Patient Service Representative will be responsible for managing patient appointments, physician schedules and coordinating follow-up and ancillary services for patients.

JOB REQUIREMENTS

Education:

• High School diploma or equivalent required
• Multilingual preferred

Experience:

• Previous experience in the customer service field required
• Experience in a medical office preferred
• Medical terminology preferred

Other Skills Required:

• Ability to work in a fast-paced environment and ability to multitask
• Excellent customer relation skills required
• Excellent computer skills and ability to handle multiple programs at once
• Comfort with data entry
• Excellent written, verbal, and interpersonal skills required

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

• Compassion

We show respect, caring, and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable, and suffering.

• Integrity

We promote justice and ethical behavior and responsibly steward our human, financial, and environmental resources.

• Collaboration

We work in partnership, dialogue, and shared purpose to create healthy communities.

• Excellence

We deliver all services with the highest level of quality while seeking creative innovation.

Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).