Position Summary:
Responsible for greeting patients, collection of payments, insurance eligibility verification, delivering
excellent customer service, answering phone calls, addressing patient questions and providing overall
welcoming environment

A. Essential Duties and Responsibilities include the following:
 Keep work area, lobby & conference rooms neat and organized.
 Patient Services Representatives are responsible for supporting and assisting other Patient
Services Representatives to grow and develop.
 Answer all incoming calls in a pleasant and professional manner, route to the appropriate
person and/or take message.
 Greet all walk-in traffic in a pleasant and professional manner, determine whom they need
to see and call that person to the front to meet their visitor.
 Smile and make eye contact when greeting patients and other customers.
 Demonstrate care, concern and courtesy when interacting with all internal or external
customers.
 Display warm and pleasant personality, emphasizing tact, empathy and patience.
 Display professionalism, good judgment, maturity and fairness when interacting with others.
 Ability to handle a multitude of assignments, meeting all given deadlines
 Responsible for incoming/outgoing schedule of personnel and visitors log.
 Responsible for incoming/outgoing packages (UPS, FedEx) and package log. 
Maintain conference room calendars/schedules.
 Ability to stay busy during quiet times in front, e.g. sort paperwork, collate mail, encounter
data.
 Adhere to company policy regarding unauthorized use of Internet for personal business
during work hours.

NOTE: This document is intended to describe the general nature and level of work performed. It is not intended to serve as
an exhaustive list of all duties, skills and responsibilities required of personnel so classified.
 Any other projects as requested by administration.
 Know location of Policy and Procedure and Communication books and be familiar with
contents.
 Assist Supervisor with special duties/projects.

B. Education and/or Experience:
 High School diploma or equivalent.
 Customer service experience 
Practice proper e-mail etiquette 
Good written and verbal communication skills.
 Knowledge of Windows-based computer skills preferred.
 Well organized.
 Ability to work in a high volume fast pace environment 
Microsoft office programs.
Patient Services Representative II Education/Experience Requirements:
 2-5 years' experience in a medical office setting, as evaluated by the Company
Patient Services Representative III Education/Experience Requirements:
 5+ years' experience in a medical office setting, as evaluated by the Company

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Paid Time Off (PTO)
• Company celebrations
• Employee Assistance Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Education and/or Experience:
 High School diploma or equivalent.
 Customer service experience 
Practice proper e-mail etiquette 
Good written and verbal communication skills.
 Knowledge of Windows-based computer skills preferred.
 Well organized.
 Ability to work in a high volume fast pace environment 
Microsoft office programs.
Patient Services Representative II Education/Experience Requirements:
 2-5 years' experience in a medical office setting, as evaluated by the Company
Patient Services Representative III Education/Experience Requirements:
 5+ years' experience in a medical office setting, as evaluated by the Company