Job description

Description:]

Benefits: Full-Time - Benefit Eligible (PTO, health, dental vision, life, disability and pet insurance, legal plan,401k, Tuition/Professional Development Reimbursement and more!)

General Job Summary: Responsible for making, rescheduling and confirming all appointments for patients following medical practice procedures.
Essential Job Functions:

• Schedules appointments for patients either by phone when they call in, through the company website and/or when requested from the clinic via computerized message system.
• Uses computerized system to match physician/clinician availability with patients’ preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants.
• Ensures that updates (e.g. cancellations or additions) are input daily into master schedule.
• Assists patients with general information and directions.
• Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system.
• Establish and maintain effective working relationships with patients, providers, co-workers, and the public.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Follows HIPAA regulations.
• Perform other duties necessary or in the best interest of the department/organization.

Requirements:Education/Experience: High school diploma. Minimum 1-2 year experience in a medical practice and/or position, preferred. Experience in a fast paced work environment is required.
Other Requirements: Monday - Friday, Schedules will change as department needs change.
Performance Requirements:
Knowledge:

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of OSHA and safety standards.

Skills:

• Skill in communicating effectively with providers, employees, customers and patients.
• Skill in maintaining appointment schedule via computerized means.

Abilities:

• Ability to multi-task effectively
• Ability to communicate calmly and clearly
• Ability to analyze situations and respond appropriately.
• Ability to alternate between multiple computer systems in a timely manner.

Equipment Operated: Standard office equipment.
Work Environment: Standard appointment desk workstation.
Mental/Physical Requirements: Sitting 90% of the time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Expense account
• Flexible schedule
• Flexible spending account
• Free flu shots
• Free parking
• Health insurance
• Health savings account
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid time off
• Paid training
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance
• Wellness program

Schedule:

• Monday to Friday

Application Question(s):

• Have you ever worked for OrthoCincy? If so, please list the dates.
• Have you ever been convicted of a felony or misdemeanor? If so, please explain.
• What is your salary expectation?

Work Location: In person

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