Job description

Job Description:

• Coordinates a multi-faceted, high volume medical and/or surgical office.
• Serves as liaison to department, administration, clinical management, and hospital services.
• Assists patients, patients' families, referring physicians, and third-party carriers to resolve patient related issues.
• Triages patient calls and medical issues.
• Answers patient medical questions where appropriate and determines if physician/nurse response is required.
• Schedules patients for laboratory tests, medical examinations, procedures, and admissions.
• Resolves any schedule conflicts.
• Uses electronic medical records systems to access, enter, and edit patient information.
• Relays information to patients regarding preparation for laboratory tests, examinations, and procedures.
• Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
• Utilizes knowledge of physician(s)' practice and requirements of third-party payers to provide appropriate documentation to assure authorization/certification for medical services.
• Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context.
• Informs patients of costs of care being provided, and refers them to appropriate resources for further information, guidance, or assistance.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers.
• Arranges or assists in arranging patient transportation.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Overtime

Experience:

• Epic: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)

Work Location: One location

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