Job description

JOB SUMMARY:

The Patient Service Representative functions as the interface with patients, staff, and physicians at our Bellingham location with both Cardiology and Pulmonary patients. In addition, the incumbent is responsible for performing a variety of administrative duties to support clinic operations and management.

PRIMARY JOB RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

1. Reception and Customer Service, includes but is not limited to:

· Greets and directs visitors/patients and offers assistance.

· Registers new patients and schedules office appointments.

· Inputs patient registration, billing and patient charge data into database

· Verify Insurances on all patients coming in to the clinic prior to their appointments

· Extensive EMR data collection and input.

2. Phone Scheduling Lines, includes but is not limited to:

· Answer all phone lines and transfer calls to appropriate place or take accurate message and route via EMR

· Answers multiple telephone lines using defined etiquette standards; route calls and messages.

· Schedule appointments for a variety of patients and situations.

· Enter Recall information in computer if unable to schedule follow up appointment

· Mail new patient packet information

· Maintain Knowledge of insurance plans we accept

· Obtaining referrals from Primary Care physicians when required.

· Knowledge in requesting authorization for procedures, which includes faxing and/or mailing chart notes, and authorization request form when requested

· Arrange Interpreter Services

· Other duties as assigned

. Medical Record Maintenance includes but is not limited to:

• Prepares charts for daily appointments.
• Maintains patient medical record files, files lab reports, dictated reports, and hospital records.

QUALIFICATIONS/SPECIAL CHARACTERISTICS/REQUIREMENTS

Education Background

• High school diploma or GED equivalent.
• Some college coursework preferred.

Licensure, Registration, Certification: None

Work Experience

· Minimum of 2 years customer service or clerical support required.

· Experience in a health care setting preferred.

Special Training/Skills

· Microsoft application skills: Word, Excel and Outlook.

· Data entry skills required.

· Demonstrates customer service skills.

· Excellent organizational skills, high attention to detail and accuracy.

· Familiarity with electronic medical records; preferred

Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served.

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Western Washington Medical Group requires all new employees to be vaccinated for Covid-19. As we work in a medical facility we adhere to state requirements on mask wearing for all staff and patients.

Ability to commute/relocate:

• Bellingham, WA 98225: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service/Medical office: 1 year (Preferred)

Work Location: One location

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