Job description

Summary

The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members. The PSR will work within the scope of his/her job description using the demonstrated competencies consistent with the role.

Knowledge, Skills, and Abilities

• Basic computer knowledge as well as medical office standards and practices.
• Ability to work and professionally communicate with patients, providers, coworkers, visitors etc.
• Ability to accurately record and input data in an EHR system and other overlay systems.
• Competent in both oral and written English.
• Skills to organize and use time and resources effectively.
• Ability to multitask and work with interruptions.
• Ability to provide effective customer service/communication skills within the work environment.
• Ability to function independently and within a group.
• Ability to follow oral and written instructions timely and accurately.
• Ability to keep patient and staff information confidential.
• Ability to multitask throughout the day and work under pressure.
• Ability to navigate insurance needs of patients.
• Ability to count/balance/manage money for services rendered and perform cash drawer tending responsibilities.
• Ability to travel to other sites, if needed without notice.

Must be able to sit, stand, bend, lift and move intermittently during the workday.

Qualifications/Education Requirements

To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; medical office experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude. Must be self-directed, motivated and demonstrate the ability to work independently and within a team. Bilingual a plus but not required, unless hired in that additional capacity.

Core Competencies

• Provides professional customer service when scheduling or communicating with patients and visitors.
• Maintain confidential and sensitive information.
• Works cooperatively with the clinical staff to coordinate patient schedules and maintain patient flow.
• Maintains an orderly and organized work area.
• Performs required tasks according to written procedures and is consistent with established processes for assigned job role.
• Must document and update data in the electronic record in a timely manner.
• Tracks and documents charges and money received from the patient, when assigned.
• When required, provides accurate and timely information to patients and clinical staff to include messages.
• Returns phone calls in a timely manner providing requested information.
• Arrive on time and follow daily assigned schedule.
• Performs other duties as requested or required.

Upholds, complies with, and enforces the Core Principles and Code of Conduct.

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work setting:

• Clinic

COVID-19 considerations:
No

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)

Work Location: One location

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